User Experience Designer ready to work

One thing we all notice is when it is too hot or too cold in any environment. Well, when the temperature is right for us, we sometimes don't recognize the design that went into making us have a good experience. See where I am going with this? This is to say that good design is often not recognizable, but it doesn't mean someone hasn't designed that ceiling fan to help us have a good experience.

Digital products are the same. If you have an easy-to-use product, chances are you won't be thinking about why you're having an optimal experience; you will simply experience it.

I am looking for work as a Product Designer, Product Design Leader, Design Manager, UX Design Lead, and any role related to these. I have 25 years of experience, from starting as a Web Designer in 1998 to my last role as the Head of UX for BNY Mellon's Data and Analytics team.

Here is my resume:

Brian Durkin

914-218-7039???

[email protected] ??

Franklin, MA 02038??

https://bdurkin.com

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Objective: I'm looking for an opportunity to help a company innovate and grow through positive digital transformation.?

Professional Experience:

Bank of New York Mellon ???????????????????????????????????????????????????????????????????? Boston, MA

Head of UX, Sr. Group Manager?????????????????????????????????????????????????????????? 05/2021 – 02/2023

1.???? Rebuilt a design team, turning it from a 2-person team with no experience to an 11-person team with 2 Principal Designers, a Principal UX Researcher, and seven other designers, all skilled in different UX and product design areas. I ran weekly one-to-one meetings and group critique sessions, balanced the department's spending, and helped guide and mentor designers.

2.???? Started a mentoring program within the team, implemented an Agile UX process, and grew a research program integrated into the Agile UX process.?

3.???? Facilitated Design-Thinking workshops and other activities to enable everyone involved to Ideate, Collaborate, Validate, and Innovate.

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Pegasystems ????????????????????????????????????????????????????????????????????????????????????????? Boston, MA

Client Innovation Design Lead?????????????????????????????????????????????????????????????? 04/2020 – 05/2021

1.???? As part of the Pega Catalyst Client Innovation initiative, I led and facilitated 4-to-6-week engagements with clients like GM, JPMC, etc. These engagements were to launch larger long-term contracts to improve products and services using the Pega platform.

2.???? Rooted in the Design-Thinking process, the engagement started with research & interviews, preparing a virtual whiteboard with activities, facilitating a 4-day workshop, and following the workshop with a prototype built using the Pega suite of applications and validation testing.????

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Bend Financial ??????????????????????????????????????????????????????????????????????????????????????? Boston, MA

Director, Head of Product Design ????????????????????????????????????????????????????????? 02/2019 – 02/2020

1.???? I created a multi-tier HSA SaaS management platform that is now being praised as an industry-changing experience.?

2.???? I successfully mapped out a custom process integrating Design-Thinking, Lean UX, and Agile Scrum methodologies.?

3.???? I worked as the dedicated designer on three scrum teams, building a Design System outside of day-to-day tasks.??

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Well Crafted Systems, LLC. ????????????????????????????????????????????????????????????????? Boston, MA

Co-Founder and CXO ???????????????????????????????????????????????????????????????????????????? 09/2018 – 02/2019

1.???? Worked as a co-founder for a new start-up business.

2.???? Designed a SaaS platform to help small craft brand owners grow their businesses.

3.???? Responsible for the CX and UX of our product with other responsibilities as a co-founder that range from R&D to Sales & Marketing to Product Management & Design.?

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Catalina Marketing ??????????????????????????????????????????????????????????????????????????????? Boston, MA

Director of UX ?????????????????????????????????????????????????????????????????????????????????????? ?01/2017 – 09/2018

1.nbsp;nbsp;nbsp;nbsp; Managed Digital amp; IOT Product Design solutions.

2. nbsp; nbsp; nbsp; nbsp; Responsible for the group ideation of design solutions, turning those insights into prototyping for validation, building a design system, and helping the company build in-house design operations.nbsp;

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Leapfrog Systems ????????????????????????????????????????????????????????????????????????????????? Boston, MA

Director of UX, Field Manager & Practice Lead ??????????????????????????????????????? 10/2015 – 12/2016

1.???? Field Manager & UX Design Practice Lead for Leapfrog Systems, a digital consultancy in Boston.

2.???? My day-to-day focus was working with BNY Mellon & managing a design team innovating on a performance and risk management digital ecosystem. My other duties included mentoring designers working on other products.?

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UX Design Consultant??????????????????????????????????????????????????????????????????????????? Boston, MA

Sr. UX Consultant ?????????????????????????????????????????????????????????????????????????????? ????04/2011 – 10/2015

1.???? Contract design work for various companies, including Sabre Hospitality Solutions, Navient, Havas Life New York, Sotheby's, Eat Media, and Foundry 9.?

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Web Design & Web Development ??????????????????????????????????????????????????????? New York City

Sr. Consultant ??????????????????????????????????????????????????????????????????????????????????????? 08/1998 – 04/2011

1.???? I started as a Web Designer after college and eventually learned web development. I've helped companies like LiveTechnology, Santa Barbara City College, People.com , Live Nation, Nickelodeon, Time Warner Cable, A&E, the History Channel, Isobar, and HUGE all add value to the products and services they focus on.

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Education:

Alfred University 1994-1998; School of Art & Design, BFA

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Common Deliverables include managing Designers, Sketching, Facilitating Design-Thinking Workshops, Empathy and experience Mapping, Wireframes, Prototypes, HTML/CSS, etc.

Favorite Tools:? Speaking, Drawing, MURAL, Miro, Sketch & InVision, whiteboarding, Storyboarding, and Experience Mapping. Other tools I've used include Figma, Adobe CC, Office 365, OmniGraffle, Visio, Axure, Balsamiq, and many others throughout my career.

Professional Community Involvement:? UXPA Boston - Board of Directors Member, Founder of World IA Day Boston Conference, IxDA Boston Local Leader, Boston IAI President, BostonCHI Member, Boston Strategy (President)