The use of generative AI by job seekers in the hiring process and what you can do about it

Insights into how job seekers are using GAI

While many companies are at least vaguely aware of the possibility of job seekers using generative AI to assist them in the application process, we now have some data-driven insights into how AI is being used by job seekers and its impact.

A very interesting study by Oriel Partners, alongside recent findings from other major surveys, reveals the impact of the use of AI by applicants:

• ~50% of workers and students are using AI for job applications
• Tools like ChatGPT are making an average of 14 embellishments per CV
• AI-enhanced CVs score 13% higher in automated screenings
• People are using GenAI tools to pass psychometric tests

But here's where it gets really interesting:

• Those using paid AI tools are more likely to pass psychometric tests
• Younger applicants are "highly adept" at using AI and avoiding detection
• Paid AI usage correlates with higher socio-economic status, potentially widening existing inequalities

There's nothing wrong with using GAI to help with writing resumes - it's really no different than using traditional resume writing services. In either case though, it's important that the resumes people use and submit for job applications are accurate, and GAI tends to embellish skills and accomplishments. Perhaps the people using these solutions aren't being careful to review the output, or they simply don't care and hope the embellishments give them an advantage in the application process.

In preparation for my presentation at the URx conference earlier this year, I performed some testing and found it fast and easy to use a number of generative AI solutions on my phone to help answer example psychometric and cognitive assessment questions, including pattern matching/completion.

And perhaps you've seen any of the number of videos on various social media platforms that demonstrate solutions that allow virtual interviewees to have GAI listen to live interview questions over Zoom, Meet, Teams, etc., and practically instantaneously produce answers that can be used to help respond.

As Jamie Betts from online assessment provider Neurosight puts it: "We're seeing the most significant level of turmoil on the employer side that has ever existed."

This raises some tough questions

The use of generative AI by applicants to write their resumes and customize them for specific jobs, to complete assessments, and even assist with virtual interviews raises critical questions:

1. Is AI creating unfair advantages for some and disadvantages for others in job hunting?
2. How can we ensure equal opportunities when AI tools aren't equally accessible or when comparing people who are using AI to those who aren't - and we don't know who's who?
3. Are we inadvertently discriminating against certain groups?
4. How can we fairly AND accurately evaluate applicants when the use of GAI will only continue to increase?

It's time to take action

It's actually past time to take action, but it's never too late.

Deter, Design, and Detect is an enhanced "3D" approach companies can adopt to adjust to the new reality of applicants using GenAI.

Deter: Develop clear guidelines on the acceptable use of AI in applications, assessments and interviews, and communicate these policies transparently to all applicants. Use examples from companies like Anthropic and Canva as benchmarks. Ironically, you can use GenAI to draft your initial acceptable use policies, then refine them with human expertise.

Design: Design your application, assessment, and interview processes to minimize or neutralize the advantages of using GAI in the hiring process unless its use is explicitly allowed:

1. Delve into nuanced resume evaluation methods that go beyond simple keyword-matching
2. Develop practical assignments to showcase real skills that can't be easily completed using GAI, clearly specifying which parts must be completed without AI assistance
3. Designate specific tasks where applicants can demonstrate their skills in collaborating with AI, showcasing their ability to leverage AI tools effectively
4. Devise scenario-based interviews to assess problem-solving abilities and focus on personal experiences, situational judgments, and real-time problem-solving
5. Design interview processes that deliberately leverage the benefits of in-person, face-to-face interactions.
6. Consider the use of digitally verifiable credentialing to authenticate qualifications

Detect: Implement strategies to identify the potential use of AI in applications, assessments, and interviews.

1. Consider deploying GAI content detection software
2. Explore proctoring solutions for assessments and interviews
3. Drill your hiring teams on recognizing the use of AI in the hiring process and dedicate more human oversight to the review process, especially for key positions
4. Delve deeper into resumes and interviews to verify claimed skills and experiences

By adopting this enhanced 3D approach, companies can:

• Discourage misuse of AI in applications, screening, and interviewing
• Diminish unfair advantages/inequity while recognizing valuable AI collaboration skills
• Distinguish between genuine individual capabilities and AI-enhanced content
• Discover candidates who can effectively balance personal skills with AI utilization

AI augmented applicants = the new reality

Adopting this kind of approach acknowledges the new reality of the use of GAI in the application process while striving for a fair assessment of each candidate's true abilities and potential.

The rise of GAI use in the job application process is not just a trend—it's a paradigm shift in recruitment. As hiring professionals, we must evolve our practices to ensure fair, accurate, and effective evaluation of candidates in this new landscape.

What steps is your organization taking to address this challenge? How are you balancing the assessment of individual skills with AI collaboration abilities?