Use CX Insight to increase ARPU
Meet us at MWCA18 and let us show you how!
Investment in securing a new customer costs 5 times as much as retaining an existing one. The telecoms market today is in many markets near saturation, meaning that it is even harder for telecom operators to find new customers. In addition, existing customers of the digital transformation era are continuously exposed to technologies, which makes their lives more autonomous, faster and diversified. The customer is now arguably in control compared to previously being at the mercy of the operator.
Quote - CEM Europe 2018
CX - True Customer Experience by Ciqual
With the inevitable commoditization of mobile data access, it’s increasingly difficult to differentiate your network and services from your competition. Social media provides a very public platform to reflect your Customers’ Experiences, so how you go about measuring and talking action on these experiences (positive and negative) can be a key differentiator for you.
Having insight to the Actual Quality of Experience of your customers, is an essential component in improving your Customer’s Experience - and thereby staying ahead in the game.
To improve Customer Experience, first you have to measure it, but where you measure (and how often) is key to gaining actionable insights. Ciqual’s device-based QoE solution works directly on your subscribers’ devices to capture their actual experience of your network and services, providing 360o visibility and insight where your traditional network-based QoS tools are blind. Churn reduction, increased service stickiness and improved NPS are just some of the solution benefits realized with the Ciqual solution. We have more than ? Million Clients deployed on Smartphones, Tablets and Laptops, delivering actionable insights and business value to Mobile Service Providers and Regulators world-wide.
Meet us at MWC Americas and let us show you how we can help you.
Michael O. Jonsson
VP Global Sales
Mobile: +1-415-871.5949
Email : [email protected]
Skype: m.o.jonsson