Use Case: MSFT Teams Supervision

This morning, Microsoft published an incident concerning the management of PSTN voice flows to various tenant resources:

Title: Users may intermittently be unable to reach resource accounts that use first-party or third-party voice and chat apps User impact: Users may intermittently be unable to reach resource accounts that use first-party or third-party voice and chat apps. More info: The issue affects Microsoft Teams resource accounts that use first-party or third-party voice and chat apps. The impact includes, but isn't limited to the following: - External Public Switched Telephone Network (PSTN) calls to Microsoft Teams resource accounts that use third-party voice applications. - Calls to auto attendants and call queues. - Placing calls on hold (music isn't heard). - The Microsoft Teams conversation bot may not respond to users and one-on-one conversations. Incident TM677554.

What's the impact?

This incident means that some calls, for example to call queues, may not work.

What does the Open Lake supervision solution do?

Our customers are immediately reassured, because we constantly monitor this type of high-impact event. Our customers have immediate access to information on our dashboards:

Our customers also have an immediate view of the impact on call queues:

However, there is an impact on some direct routing calls:

Finally, a detailed view of the impact of calls with incidents :

Don't wait any longer to implement the most advanced Teams supervision solution for controlling your Modern Workplace services, whatever the situation :-)