USA/NYS Dept of Health needs help!

Date: 03/22/2020

Time: from 7:30 AM to 10:30 AM

Location: Do not know for no one answered the phone and still do not know for the NYS Government set up a poorly managed system that does not work. Governor Andrew Cuomo needs to make sure what he says is being done. The truth is I still have not been tested.

Just trying to confirm I am not carrying the virus, so I may visit a senior family member in need of help and it is unbelievable how long it takes to set an appointment to be tested. The system is set up to discourage participation.  

·        My first call started at 7:30 AM as stated the service would be available.  I experienced: 15-35 minutes first call [disconnected twice] finally got through to an Amy, who transferred me to another wait que for the next representative for 85-95 minutes. Why have a system the keeps a person waiting for three hours in total so far and then ask “ Were you exposed to someone with a conferment of the disease?” Instead of a simple call back or email system to set appointments to be tested. If a person does not have the disease they can be a carrier and the test will show exposure to the virus.  A repetitive message states to go to the website for answers, which tells to call to get more answers and set up an appointment.

·        Now it is 9:15 AM and still on hold to set an appointment.  It is 10:30 AM and listening to a prerecorded message and music repeating with no one answering the phone. “Please hold.” For what? America USA the land of lies!