USA/NYS Dept of Health needs help!
Date: 03/22/2020
Time: from 7:30 AM to 10:30 AM
Location: Do not know for no one answered the phone and still do not know for the NYS Government set up a poorly managed system that does not work. Governor Andrew Cuomo needs to make sure what he says is being done. The truth is I still have not been tested.
Just trying to confirm I am not carrying the virus, so I may visit a senior family member in need of help and it is unbelievable how long it takes to set an appointment to be tested. The system is set up to discourage participation.
· My first call started at 7:30 AM as stated the service would be available. I experienced: 15-35 minutes first call [disconnected twice] finally got through to an Amy, who transferred me to another wait que for the next representative for 85-95 minutes. Why have a system the keeps a person waiting for three hours in total so far and then ask “ Were you exposed to someone with a conferment of the disease?” Instead of a simple call back or email system to set appointments to be tested. If a person does not have the disease they can be a carrier and the test will show exposure to the virus. A repetitive message states to go to the website for answers, which tells to call to get more answers and set up an appointment.
· Now it is 9:15 AM and still on hold to set an appointment. It is 10:30 AM and listening to a prerecorded message and music repeating with no one answering the phone. “Please hold.” For what? America USA the land of lies!
Global IT Business Executive | Digital Transformation | Strategic Planning | Business Process Transformation | Product Management
1 年Martin, Thank you for sharing ..