US Real Estate Customer Success Story: A $215k Billing Error Averted
SMART FLOW
Your Water Alarm system, providing a proactive solution against plumbing leaks. While providing water usage analitics.
At SMART FLOW, we take pride in protecting our clients from unexpected financial setbacks, and our recent work with a major US commercial real estate owner is a prime example of this commitment. In September, the client was alarmed to receive a water bill of $220,000—an overcharge of $215,000 above their typical usage.
With SMART FLOW's water monitoring system already in place, the client's water consumption data was under constant surveillance. Our monitoring team immediately stepped in, following our standard bill validation procedures to identify the source of the issue. The rapid investigation revealed that the problem wasn't due to a leak but rather a faulty utility meter that was producing erratic readings.
Resolving the Problem
The next steps revealed the real issue: the utility meter had failed, producing sporadic data that led to excessive billing. The utility company agreed to replace the faulty meter and credit the client back the overcharged amount—saving them from overpaying $215,000 over just three months.
Safeguarding Clients from Unexpected Costs
SMART FLOW's proactive approach to water management prevents leaks and protects our clients from billing errors and other costly surprises. Our real-time monitoring and prompt response allowed us to shield this real estate owner from a significant financial loss, demonstrating the value of our service in the real estate industry.
Key Takeaways:
Our commitment to proactive water management safeguards businesses from financial risks and supports more sustainable water use.
For more information, visit our website or learn how SMART FLOW can protect your properties.