?? Urgent Warning: Beware of Samsung's Unethical Practices! ??
I feel compelled to share my horrendous experience with 三星电子 Samsung Electronics UK , hoping to raise awareness about the company's unethical practices and hold them accountable for their actions. My ordeal began on May 1st, 2023, when I ordered a new phone directly from Samsung's website and paid the full amount for it. Little did I know that this simple transaction would turn into a nightmare of customer service failures and deceit.
The delivery was scheduled for May 5th, and I eagerly awaited the arrival of my new device. I cleared my schedule, made arrangements, and stayed home all day, only to be left utterly disappointed. The DPD UK delivery driver, assigned by Samsung Electronics UK , shamelessly claimed to have missed the order. To add insult to injury, he snapped a photo of my apartment building from the street as a half-hearted attempt to provide proof of his false claim.
Determined to rectify the situation, I rescheduled the delivery for May 6th, fully expecting to finally receive what I had paid for. Regrettably, history repeated itself, and the same driver failed to fulfil his responsibilities. Frustrated beyond belief, I lodged a complaint with DPD UK customer service, denouncing the driver's incompetence. They promised that the order would be delivered on May 9th due to the intervening weekend and bank holidays.
When May 9th arrived, the delivery finally took place. However, my excitement quickly turned into disbelief and anger. While the outer DPD UK packaging appeared intact, the brown cardboard box inside was in a broken condition. To my utter shock, instead of the new Samsung phone I had eagerly anticipated, I found an old, broken phone inside an old 诺基亚 box. It was evident that someone had tampered with the package, removing the new phone and replacing it with a worthless relic.
Without delay, I contacted Samsung's customer service, providing them with detailed accounts and photographic evidence of the damaged packaging and the substituted phone. Their response, however, was far from satisfactory. They insisted that they could only process a refund or replacement once I returned the product I received. Shockingly, they expected me to bear the burden of their mistake, enduring a lengthy 7-10 working day wait after they received the return before processing a replacement.
On May 12th, I promptly returned the substituted phone to Samsung, hoping for a swift resolution to this nightmarish ordeal. To my dismay, I received a response from them a week later, informing me that they would not process my claim and requesting the return of the "correct" product. This response left me utterly frustrated and speechless. I had explicitly reported the fraudulent substitution and expected Samsung to fulfil their responsibility of providing the new phone I had originally ordered. Instead, they chose to deflect blame and shirk their obligations, leaving me empty-handed and disheartened.
In my quest for justice, I reached out to DPD UK customer service once again, hoping they could shed some light on this matter. To my astonishment, they confirmed that Samsung had never initiated contact with them to investigate the issue. It became clear that Samsung was not genuinely interested in resolving the matter or holding their delivery partner accountable for their shortcomings. It seemed that their sole objective was to hastily close the case without addressing the issue at hand.
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Undeterred, I persisted in contacting Samsung, sharing the findings from DPD and demanding a satisfactory resolution. They assured me that they would reinvestigate the matter and get back to me, yet their promises have remained empty thus far. It has now been a staggering 1.5 months since this ordeal began, and I find myself trapped in a nightmarish cycle of unresponsiveness, with my hard-earned money held hostage by Samsung, and no sign of the product I ordered in sight. This level of abysmal service is unprecedented and marks the worst experience I have ever endured with any company.
To compound the situation, I sought assistance from American Express to address this ongoing issue. They initially agreed to refund my money, providing a glimmer of hope amidst the chaos. However, my optimism was short-lived. Recently, I received a letter from American Express containing Samsung Electronics UK 's so-called evidence, which shockingly accuses me of never contacting Samsung and falsely disputing the charges. I find it appalling that Samsung would stoop so low as to blatantly lie and manipulate the evidence to protect their own image, disregarding my extensive email correspondence and documented attempts to resolve the issue.
It is with a heavy heart and a firm resolve that I share my story with all of you. Samsung's flagrant disregard for customer satisfaction, their refusal to accept responsibility for their mistakes, and their blatant attempts to defame and discredit customers are simply unacceptable. As consumers, we deserve better.
I urge each and every one of you to think twice before entrusting Samsung with your hard-earned money. Let us stand together and demand greater transparency, accountability, and ethical practices from companies like 三星电子 . Together, we can make a difference and ensure that no one else falls victim to such despicable treatment.
Benjamin Braun , Brian Ford , Alex Hole , Phillip Carnell