Upsell Success??
Simon Bowkett
??Trainer??Author??Speaker??Private Investor looking for Established Companies to Acquire or invest in and Help Grow. Investing in ￡800 to ￡10 million Revenue SME's
This week, we continue with the second instalment of our much-requested series on the 5 key touch points in your service department. ?
Darren Bedford joins us again to provide expert guidance for your team with the vehicle drop-off.
What does a good vehicle drop-off look like these days? ?
We have self-service options and upsells are offered to 100% of customers 100% of the time.
Is the human interaction still needed?
Although we are not discussing the vehicle health check in this episode, it’s important to explain the VHC, as it’s the last thing the customer is left with at the drop-off.
This episode explained some simple actions that can have a big impact on your productivity and upsell success.
The next instalment of this series will be the VHC.