Upgrade your customer service

A guest experience app is not a replacement for in-person customer service, it’s an upgrade.

The personal approach will always be the best way to interact with your customers. However, an app can add an extra level, enhancing customer service, and allow your staff to spend less time on admin, and more time doing what they do best, speaking to your guests.

There are many ways that Holidaymaker can support your business and improve customer service, including…

Providing feedback in real-time

Guests can use the app to provide feedback on their stay, which can help you improve and grow.

Offering guests self-service options

Guests can use the app to book events, check in and out, view and pay their balance and find essential park information such as maps and FAQs.

Provide a personalised experience

The app can collect data on guests’ preferences and use this information to provide a more personalised experience. For example, the app could provide homeowners with VIP offers and holiday park guests with events on during their stay.

Make it easy to contact customer service

If guests do need to contact customer service, they can do so through the app. This can make it easier for guests to get the help they need rather than visiting reception or locating staff.

You own Holidaymaker guest experience app could be a valuable tool for improving your customer service and providing a better experience for your guests. Want to know more? Get in touch today to?Book Your Demo.