Unwavering loyalty: Chainguard's perfect 100 NPS story

Satisfaction is fleeting. Loyalty is forever. That's why Chainguard focuses on delivering tangible value and building empathetic and solution oriented partnerships with our customers. Our perfect 100 Net Promoter Score (NPS) is proof that this approach is working. The real triumph isn’t just the score — it’s the unwavering loyalty that underpins it.

Customer loyalty: Built on a foundation of product excellence and exceptional service

At Chainguard, customer loyalty is the driving force behind everything we do. It begins with building a product that does one thing really well — providing hardened, minimal container images that enable developers to build software right, safe, and fast from the start.?

Chainguard’s focus on delivering exceptional security solutions that truly meet our customers' needs laid the groundwork for an extraordinary outcome when we conducted our first-ever NPS survey. The outcome exceeded our expectations, demonstrating that our customers were not only satisfied, but truly loyal to our brand.

But it doesn't stop there. We go above and beyond to provide unparalleled service, offering expert guidance, support, and collaboration to help our customers achieve their security goals — whether it’s reducing costs and eliminating vulnerabilities, refocusing time and effort back to innovation, or pursuing compliance goals. This combination of product excellence and exceptional service has forged deep connections with our customers, resulting in their trust and loyalty reflected in our NPS score.

Throughout this article, we'll share the voices of our customers, highlighting how our product and service have empowered them to build a more secure future.

“This is what I love about @chainguard_dev. You all are so active and ‘passionate.’”

One way we measure loyalty: The NPS

The NPS gauges customer loyalty by asking one simple question: “On a scale of 0 to 10, how likely are you to recommend Chainguard to a friend or colleague?” Scores range from -100 to 100, with anything above 50 considered excellent, and above 80 considered world-class. Our score of 100 is a clear indication that our customers are not only satisfied, but actively championing our brand.

“I'd recommend people to Chainguard any day knowing they're going to have a great customer experience and be taken care of.”

Delivering value that earns customer trust and loyalty

By seamlessly integrating into their workflows, our developer-first solution enables them to:

• Move faster: Eliminate time wasted on identifying, triaging, and remediating vulnerabilities.
• Save costs: Reduce the need for dedicated security engineers, optimizing resources for innovation and growth.
• Expand opportunities: Unlock business with compliance-focused organizations in sectors like government, healthcare, education, and law enforcement.
• Enhance compliance: Strengthen their own security posture and build trust with their stakeholders.

“Not only do you get the elimination of CVEs and massive risk, you get an INSANE reduction in size! It's an amazing resource that is somehow available for open use, and comes with a cadre of passionate and attentive people to support.”

“Chainguard leads the industry and sets themselves apart from the rest!”

A shared commitment to a secure future

There is no shifting left, when you start left. By prioritizing security from the very beginning, Chainguard makes it possible to build software that is secure by default, resilient, and trustworthy.

If you’re ready to experience the difference of a security partner that prioritizes loyalty, trust, and unwavering support, connect with us on LinkedIn. Let’s build a more secure future together.