Unveiling Innovation: Highlights From SS&C Blue Prism Live London

Missed our most recent SS&C Blue Prism Live event in London? We’ve highlighted all the latest and greatest discussions from the event, including developments in our Next Gen platform, amazing customer success stories and the benefits of bringing automation and process orchestration into one unified platform to progress careers and create more people-centric experiences!??

We heard incredible stories from some truly inspirational customers. Read on to discover what they unlocked with SS&C Blue Prism.?

The Next Generation of Automation and Orchestration?

The most impactful stories we learned from SS&C Blue Prism Live London were the overwhelming changes brought on by intelligent automation (IA) and process orchestration.??

A story of newborn triumphs?

In an NHS Trust in Northern England, the simple act of integrating IA and process orchestration completely transformed one midwife’s experience.?

Every day, this midwife would sit in a small office by herself. And every day, she would come into that room and type. In the first few weeks of a baby’s life, they undergo several important follow-up checks – including the notorious heel prick test. This midwife would have to sit at her computer for most of the day, copying all the newly received newborn test results from one system to another. She’d then print these and deliver that pile of letters to the team, who would then mail them to the parents. She did this every day – a qualified midwife, delivering papers instead of babies.?

The automation team asked her how they could help. When she explained what she did every day, the team knew exactly how they could help.??

The day the automation went live, the midwife came to work as usual – and the moment she stepped through the door, her eyes fell on the printer tray, which was full of paper containing all the data she used to have to spend all day typing out. She burst into tears.?

That’s the power of automation and orchestration. This midwife could now go back to the part of her job she loved most: caring for her little patients.??

This might seem like a small example of automation, but this simple change has carried through the lives of hundreds of midwives and thousands of patients – transforming entire organizations, communities and, might we say, a generation.?

Have you heard of this little thing called gen AI…??

Let’s talk about generative AI; it has taken the world by storm, and we’ve been able to harness gen AI’s power through customer-facing applications. Gen AI can fast-track and scale automations – so long as you have the right guardrails in place with IA – to transform your operations in ways we never would have thought possible a few years ago. It can help create concise and accurate documents, extract text from unstructured sources, summarize contracts, etc.??

By combining multiple outlets of automatically generated content, you can open the door to boundless possibilities. But for that, your organization needs to appropriately leverage the right resources at the right time.??

Here’s where a unified platform comes in.?

Unveiling the Power of a Unified Platform?

Intelligent automation (IA) is where robotic process automation (RPA), business process management (BPM) and artificial intelligence (AI) converge to streamline business operations. Combining these technologies allows organizations to automate routine, repetitive tasks while infusing processes with intelligence to handle more complex decision-making.??

How Old Mutual Achieved End-to-End Transformation?

Old Mutual’s initial challenge was integrating intelligent automation and process orchestration into their existing workflows. They needed to migrate and upgrade 48 million documents across 35 business areas – all done remotely during the global pandemic.??

With SS&C Blue Prism’s help to implement IA and SS&C | Blue Prism? Chorus BPM, Old Mutual successfully migrated this work. By orchestrating their processes, they connected their people, processes and technology to create a comprehensive, end-to-end solution.?

Old Mutual’s IA program now benefits from:?

• Connected, unified processes?

• Cost savings?

• Reduced processing times??

• Better accuracy in task execution?

• Improved team morale?

• Great customer feedback?

By automating their complex processes, they improved their compliance and reduced the risk of human error.??

SS&C Blue Prism: A Pillar of Orchestration and Automation?

At SS&C Blue Prism, we love seeing how our IA and process orchestration transforms lives, from giving a customer a better experience to giving a midwife a more fulfilling direction in her career. We strive to make work better by connecting people, processes and digital systems.?

We recognize the ongoing advancements in AI and process orchestration as huge movers in the future of automation. AI’s capabilities will continue to expand and improve, and so will our imagination for it.??

As a leading platform in the IA and process orchestration space, SS&C Blue Prism facilitates the seamless integration of automation across various business systems. Our robust and scalable solutions empower organizations to deploy automation at scale – all in one unified, cohesive platform.?

Want to deepen your knowledge on regulating gen AI? Learn more in this blog.?