The Untouchable Skills: Vulnerability, Humility, and Selflessness in Leadership
On November 26th, 2008, terrorists attacked key locations across Mumbai. The news shook the world, and Mumbai was left reeling. Jim Turley, then Chairman and CEO of EY, was in Mumbai attending an event. He was scheduled to fly to Bangalore the next day to hold a town hall with the EY GDS finance team, where I was leading the finance group. Naturally, given the circumstances, I assumed he’d head straight back. Any other leader would likely have returned home in such a scenario.
To my surprise, Jim arrived in Bangalore as planned. He met with our team, motivating us to keep doing what we were doing and not get distracted by events beyond our control. His presence alone alleviated much of our worry about the future. After the meeting, I thanked him, noting that most leaders would have left. I’ll never forget his response: he put his arm around my shoulder, smiled, and said, “That thought did occur to me, but I decided to put my heart over my head.”
Jim’s choice to push forward—risking his own safety to show solidarity—was a powerful moment for me. He demonstrated honesty and vulnerability, qualities that don’t always come easily to leaders but that can inspire trust and resilience among their teams.
Vulnerability: The Strength of Being Real
Jim’s decision to share his thought process wasn’t just a casual remark. His openness exemplified vulnerability—a trait that many leaders hesitate to show. Vulnerability doesn’t mean a lack of strength; rather, as Brené Brown explores in her book?Daring Greatly, it’s about embracing uncertainty, risk, and emotional exposure. Brown’s research highlights that vulnerability is not a weakness; rather, it’s the birthplace of courage, innovation, and connection. Leaders who allow themselves to be vulnerable bridge the divide between themselves and their teams, showing that they, too, have doubts, challenges, and fears.
Consider?Satya Nadella, CEO of Microsoft, who shares the challenges he’s faced as a parent of a child with special needs. This openness fosters a culture where empathy and inclusion thrive, allowing employees to bring their whole selves to work. Nadella’s vulnerability doesn’t weaken his authority; it reinforces it, creating a culture where everyone feels they belong. By daring greatly, he creates an environment where vulnerability is a strength and where authenticity paves the way for trust and innovation.
Humility: When the Best Leaders Take the Back Seat
Humility in leadership means acknowledging that success is a team effort, and that even leaders don’t have all the answers.?Ratan Tata, Chairman Emeritus of Tata Sons, is a prime example of a leader who embodies humility. Despite his remarkable success and contributions to the Indian economy, Tata is known for his modest demeanor and deep respect for his team. During the 26/11 Mumbai attacks, Tata personally visited victims and families of the Taj Hotel staff, offering support and assistance. His humility and empathy built a lasting bond with his employees and elevated the Tata Group’s reputation for integrity and care. By valuing people over ego, Tata has fostered a culture of trust that resonates deeply across generations.
Selflessness: Putting the Team Before the Self
When decisions impact an entire workforce, employees want to know their leaders are thinking of them, not just the bottom line. During the pandemic,?Arne Sorenson, the former CEO of Marriott, exemplified this quality in a profound way. Facing unprecedented losses in the hospitality industry, Sorenson chose to forgo his salary and encouraged other Marriott executives to reduce their pay to support furloughed employees. His actions underscored a commitment to his people, sending a clear message that leadership isn’t about self-preservation; it’s about serving those who make the company run. Sorenson’s selflessness fostered loyalty and resilience among his team during a difficult time.
Why These Soft Skills Are So Hard—and So Powerful
Mastering these soft skills is no easy feat. Vulnerability, humility, and selflessness require leaders to put aside ego, step into the unknown, and, at times, make uncomfortable choices. It’s much simpler to lean on data or adhere to the conventional image of an unbreakable leader. But as these examples illustrate, the leaders who dare to cultivate these softer skills not only inspire those around them but also create a resilient, loyal culture that withstands challenges.
In a world increasingly defined by volatility, where trust and connection are invaluable, vulnerability, humility, and selflessness might just be the ultimate leadership strengths. When leaders show these traits, they invite others to do the same, building an organization that isn’t just focused on profit but is also grounded in purpose, trust, and mutual respect.
As Jim Turley demonstrated, sometimes the best choice is to put heart over head, leading with courage and vulnerability. In a world that’s constantly changing, this may be the most powerful leadership of all.?Believe me "It Is What It Is"