Untapped Expertise

Untapped Expertise

Major-Jason Uppal, P.Eng. Major-Jason Uppal, P.Eng.

Major-Jason Uppal, P.Eng.

Creating Tech Hub in Kawartha Lakes

发布日期: 2024年2月12日
+ 关注

ServiceNow has become a platform of choice to provide IT Service Management services to enterprise clients in most organizations. The platform is extremely rich in capabilities to manage the business of the CIO's organization and exposes at least two services to most front-end stakeholders;?

  • Services Catalogue?
  • Incident Reporting?

Most employees can request services from the catalog of services and report service issues on current capabilities. But these stakeholders also have deep expertise on??Good, Bad or Ugly?of current processes and systems. Can we tap into this knowledge and dramatically improve how we handle improvement projects, whether the scope is:

  • Quick Wins - typical problem management projects?
  • Digital Transformation - technology upgrades
  • Transformational Change - fundamental rethink of enterprise services?

If this area of exploration interests you, we welcome the opportunity to connect and explore it further.?

Team WhiteSparrow?

Lived Experiences Lived Experiences

Lived Experiences

1,011 位关注者

订阅

要查看或添加评论，请登录

Major-Jason Uppal, P.Eng.的更多文章

  • Strengthen your Pre-Project and Post-Project Process
    2024年10月14日

    Strengthen your Pre-Project and Post-Project Process

    Typically, an information technology project consists of three-phases: Pre-Project Project Execution Initiation - which…

    1 条评论
  • Reimagine Transformational Change
    2023年12月15日

    Reimagine Transformational Change

    Last quarter, the Association of Enterprise Architects and WhiteSparrow Labs kicked off a series of investigation…

    3 条评论
  • Expectations -Transformational Change & Lines of Business
    2023年11月20日

    Expectations -Transformational Change & Lines of Business

    Several years ago, I was engaged to develop an architecture roadmap for a business strategy that was deemed…

    8 条评论
  • Transformational Change and Exemplary Results
    2023年10月31日

    Transformational Change and Exemplary Results

    Is authentic and continuous engagement of all impacted stakeholders necessary to deliver exemplary transformational…

  • Transformational Change Calling - Step 1 of 3: Business Requirements Conundrum
    2023年9月25日

    Transformational Change Calling - Step 1 of 3: Business Requirements Conundrum

    "In every community, there is work to be done. In every nation, there are wounds to heal.

    1 条评论
  • Give Your Staff Reasons to Return to the Office
    2023年9月12日

    Give Your Staff Reasons to Return to the Office

    Dear CEO, I understand that you are enacting a policy that all office workers must return to the Office if not five…

    3 条评论
  • Servant Leader Training & Mentoring
    2023年8月20日

    Servant Leader Training & Mentoring

    Hello Friends, We have all been part of transformational change programs, realizing varying degrees of success. Through…

  • Need to do-Better
    2023年8月1日

    Need to do-Better

    Validate Assumptions Assumption # 1 In all cases, most employers are going through an incremental improvement journey…

  • Canada: Population 100 Million by 2050
    2023年4月6日

    Canada: Population 100 Million by 2050

    What will determine the wealth (hence influence) of a country or a nation in the 21st century? World is Changing The…

    5 条评论
  • Could it Really be that Simple?
    2023年2月27日

    Could it Really be that Simple?

    Last Saturday, I had to be in the car for several hours and took the opportunity to listen to several podcasts that I…

社区洞察

其他会员也浏览了