Unsung Heroes: Who You Gonna Call…When You Need Tech Help?

HELP! My Contact At Once! application won’t let me to log in. What do I do? Who do I call? How can I get this fixed ASAP?

We’ve all been there. Technology is awesome…until it doesn’t work right. And it’s going to happen. The good news, though, is that you’re not alone.

Meet Your Support Team, the Heroes Who Hold Us Together

When you need help with Contact At Once! technical issues, all you need to remember is SUPPORT. Utter that magic word, and no matter who you reach out to at Contact At Once! (or how), you’ll get connected to the U.S.-based team who can troubleshoot and solve those pesky problems. They help us out in the office, too!

Whether the portal isn’t recognizing your password, you can’t register your mobile app, your leads aren’t showing up, you need to add or remove an agent or anything else, they’ll provide laser-focused attention and find a way to help. And you don’t have to worry about not speaking “tech” like a software engineer. The Support team knows how to explain what’s going on with your mobile messaging solution in terms even I can understand!

They, like the rest of us at Contact At Once!, are here to ensure your mobile messaging works successfully and hopefully help you have a better day too. So don’t hesitate to reach out:

• Chat it in from the website – Our support team can join in and may even resolve your issues during the chat conversation!
• Reach out in the Contact At Once! Portal – If you’re in the portal and need help, we’ve got a chat button there for you too.
• Alert us any old-fashioned way – Submit a “Help Ticket,” email [email protected] or even call 866.358.3800, option 2.
• Gather the reinforcements – Curious about anything? Not sure if it is a support question? Just ask! Reach out to your sales rep, your Performance Manager or anyone on the team. We’ll help you find the answer (and Support is often it!).

So when life happens and you can’t get your Contact At Once! solution to work quite right, don’t forget: You don’t have to call (unless you want to). You can get in touch with our support team in whatever way is most convenient to you…and get back to work. It’s just one more reason we’ve been rated the #1 Chat Provider in Dealer Satisfaction for the past 6 years.

Tech is good. The human touch makes it better. Stay tuned to meet more of the people behind the industry’s most powerful mobile messaging software, dedicated to making your experience rock!