Unsung Heroes: The Team That Trains for the Best Chat & Text Results

“Practice makes perfect.” We’ve all heard that phrase, and it’s true no matter what you’re learning, from driving a car to playing an instrument…or learning a new software system. But it’s hard to practice if you don’t first have help getting started or someone to guide you along the way.

Luckily, if you use Contact At Once!, this how-to guidance is included!

Meet the Contact At Once! Training Team

Think of our training team as the personal trainers at a gym or the music teacher who coaches you through initial uncertainty to a concert solo. They know the messaging products you’re using (text, web chat, mobile chat, etc.), and they’re here to help you use it better so you can reach more consumers in the most efficient, effective way possible.

Here’s where they come into play:

Training specialists – Any company that becomes a Contact At Once! customer identifies a person to be the program manager and our point of contact, called the “account administrator.” Our training specialists get these admins up to speed, from how to use the Contact At Once! platform to how to access reporting and manage various settings. And if your team answers chats or texts in-house, these training specialists will ensure they have the know-how to do so effectively: Take a look at what’s available.

Enablement specialists – As you probably know, Contact At Once! is the only platform that can also work on third-party sites like Autotrader.com, CarGurus.com, Cars.com, etc. If a company chooses to chat or text with shoppers from those listings, our enablement specialists are there to guide them through it. They offer similar help as the training specialists, including a Contact At Once! portal walk-through, mock chat or text scenario tests and more.

Customer operations specialists – Consider this group the quality assurance of training. They’re dedicated to ensuring our training and support teams remain top-notch and that Contact At Once! customers are getting exactly what they need. Speaking of…

New Training Experiences Coming Soon

It will soon be easier than ever to access all types of training, thanks to the new “one-stop shop” Learning Management System (LMS) we will be launching next year. Here, both new and seasoned Contact At Once! users will be guided through various messaging “courses” that will help you become more adept at using the software…and see more success as a result! Training will include product knowledge topics (from navigating the portal to using the mobile and desktop apps), best practices and how to make the most of your messaging experience.

So stay tuned and remember: Whether you’re a new customer or just want to refresh your knowledge, we’re ready to guide your “practice” and make your mobile messaging skills more effective than ever. Just let us know how we can help!

Tech is good. The human touch makes it better. That’s why we’re introducing you to the people behind the industry’s most powerful mobile messaging software, dedicated to making your experience rock!