Unprecedented Services
Marcus Walker
LinkedIn Top Merchandising Voice/Retail Expert/Buyer/Google Maps Local Guide L7 5M views
Disclaimer: I am a creative writer and not a grammar expert.? I may use a comma where a semicolon should be or no punctuation at all.? All views, thoughts, and opinions expressed in this writing belong solely to the author, and not necessarily to the author’s employer (past or present), affliated organizations or committees, or other group or individual.
Unprecedented Services
Have you ever been so wowed by your shopping experience that you had to share a story with anyone that was willing to listen?
I was in need of a replacement faucet for my kitchen sink and started my journey online looking for options that fit my design aesthetic and budget.? Once I stumbled upon my selection, I confirmed that 7 units were in stock in a store that was 5 miles away.? I arrived at the store to make my purchase.? Following the store’s app, I was able to locate the aisle for the item and the bay that the item was supposed to be in.? One problem…no item!??
I searched and searched, for a number of minutes, until I was able to locate a friendly face offering assistance.? Let’s say some ladders and electric lifts hit the floor but my chosen faucet was nowhere to be found.? The faucet that I came to take back with me was $79.99 and the color and design were a perfect replacement for what I had in my house.? It was not the same brand, however, as the same brand was about $150.? They had plenty of that one.??
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As disappointment began to set in, I was mentally preparing to make a decision of taking the drive down the road another 10 miles to the sister store or spending the difference.? It was at this very moment, the sales associate offered for me to pick another item on the floor, and she would match the price.? Wow! Well, let’s just say, my brands are now branding in the kitchen.??
The lesson is simple:
Take the opportunity to provide unprecedented services to wow your customers, their disappointment will cost you more than any shrink hit to your store’s P&L (Profit and Loss).
Thank you, Lowes of Waldorf, Maryland!
You have a rockstar on your staff that truly understands how to go the extra mile.
"Doing business without advertising is like winking at a girl in the dark. You know what you are doing, but nobody else does." - Steuart Henderson Britt ?? At Treegens, we thrive by embedding sustainability and innovation in every step, making sure our unprecedented services are as visible and vibrant as the communities we aim to support! ?? Don't miss the chance to make history with us through our sponsorship opportunity for the Guinness World Record of Tree Planting! ?? Find out more: https://bit.ly/TreeGuinnessWorldRecord