Unpacking Baggage: Nurturing Trust in the Workplace

Hi again! Thanks for joining me this Friday morning to discuss our team and how to build trust. In the business world, things are ever-moving... our colleagues arrive at work carrying more than just their laptops and coffee cups. They bear the weight of their past experiences—the triumphs, the heartaches, and the scars. (You have them, too, but we've most likely been trained to hide them better than our co-workers.) As observers of these human journeys, we have an opportunity to recognize the signs of toxic workplace baggage and offer gentle support. This article will explore creating a culture of trust, one small act at a time.

1. Are you observing your teammates? Cues to look out for...

a. The Watchful Eyes

Have you ever noticed team members who seem perpetually on edge? Their eyes flit nervously during meetings as if waiting for the next shoe to drop. These are the ones who’ve weathered storms—perhaps by enduring relentless criticism or feeling the sting of blame. Their fear of making mistakes is etched into their very posture.

b. The Over-Apologizers

Listen closely during discussions. Do some colleagues apologize excessively, even when it’s unwarranted? These are the remnants of toxic environments where any misstep led to public humiliation, aka shame. Their apologies aren’t mere politeness; they’re shields against anticipated judgment.

c. The Reluctant Contributors

In brainstorming sessions, watch for those who hesitate to share their ideas. They’ve likely been silenced before, their creativity stifled by past rejection. Their silence isn’t indifference; it’s self-preservation. Yup, you read that right. Think of being in survival mode. This may be a dramatic comparison, but I want to paint the picture for us.

2. The Power of Connection... Are You Doing These Things to Empower Your People?

a. Compassionate Conversations

As observers, we witness these struggles. It’s not always about grand gestures or team-wide pep talks. Sometimes, it’s the quiet conversations—the ones held in hushed tones—that matter most. When a colleague shares their fears or vulnerabilities, it’s not in the conference room spotlight; it’s in the safety of a private chat.

b. Simple Acts of Kindness

In these moments, we can offer tailored support. Maybe it’s recommending a book that touched our own hearts during tough times. Perhaps it’s saying, “I see you.” These small acts of kindness ripple through the entire workplace.

3. Do You Have Compassion for Your Teammates? Suggestions on Language You Can Use....

a. Acknowledge the Journey

When addressing the team, use language that honors their history. When we do this, we normalize making mistakes and learning from them.

• “Each of us has walked a unique path.”
• “Our scars tell stories of resilience.”
• “Together, we can rewrite our narrative.”

b. Normalize Vulnerability

Share your own struggles and growth. If you are a product of someone who told you "you are capable" and have evolved through mistakes, share your stories and show that it's possible to leave that baggage behind.

• “I’ve stumbled too.”
• “Your unconventional ideas matter.”
• “We learn best when we’re real.”

c. Celebrate Progress

Publicly recognize those who shed their baggage.

• “Tiana's courage inspires us.”
• “Leland's vulnerability is our strength.”
• “We’re weaving trust into our fabric.”

Leadership isn’t about having all the answers; it’s about creating spaces where healing can occur. So, let’s continue these quiet conversations, one heart at a time. As observers, we hold the lantern for others, illuminating the path toward trust and growth.

Remember, compassion isn’t a buzzword; it’s the heartbeat of our workplace.

DM me if there's a specific situation at your work for which I can provide support and suggestions!