Unmasking the Unknown...

Last night, I went to see Sleep Token at Manchester Co-op Live - a band known for their anonymity, unique sound, and theatrical performances. Each member wears a mask, keeping their identities a mystery. It’s part of what makes them so intriguing. Rather than focusing on who they are, the audience is drawn into what they create - a powerful, immersive experience that stays with you long after the music ends.

This approach works brilliantly in the arts, where mystery enhances creativity and intrigue. However, in business, mystery rarely works in your favour - especially when it comes to knowing who you’re dealing with.

The Importance of Unmasking in Business

In business, uncertainty doesn’t create excitement; it creates risk. Whether it’s a new customer, a long-standing client, or a potential partner, understanding the financial health and credibility of those you work with is crucial.

Far too often, businesses rely on surface-level impressions, such as a professional website or a familiar name and fail to dig deeper. But just as Sleep Token’s masks conceal their true identities, what lies beneath the surface of a business relationship might not be what you expect. Without proper credit checks, up-to-date records, and ongoing monitoring, you could be exposing your business to unnecessary risks or chasing unpaid invoices down the line.

At Escalate Disputes , we’ve seen this happen time and time again. Companies assume all is well...until it isn’t. That’s why we encourage businesses to take proactive steps to ensure they know exactly who they’re dealing with and to act quickly when issues arise.

Balancing Trust and Verification

What struck me most during the concert was how Sleep Token, despite their anonymity, built trust with the audience through their music and performance. In business, trust also needs to be built - but it doesn’t thrive on mystery. Instead, it relies on transparency, clear agreements, and mutual understanding.

That’s where credit management and record-keeping come into play. They’re the business equivalent of lifting the mask - not to ruin the allure, but to ensure there’s real substance behind the surface. When you know who you’re working with, you can forge stronger, more reliable relationships - and avoid the pitfalls that come from making assumptions.

Curtain Call

The concert reminded me that mystery has its place—in art, storytelling, and music. But in business, clarity and confidence are far more valuable. Whether it’s through regular credit checks, accurate records, or seeking professional help when things go wrong, unmasking the unknown ensures you’re prepared for whatever comes next.

If you’re wondering whether your current processes are robust enough—or if you’re stuck chasing a masked debtor - get in touch. At Escalate, we specialise in helping businesses navigate uncertainty and recover what they’re owed. Because in business, knowing who you’re dealing with isn’t just important - it’s essential.

Escalate Disputes is a multi-award winning litigation law firm delivering the number one packaged solution for commercial disputes up to ￡2 million. ??