Unlocking Sustainable Success: How MICT LTD Pioneers ESG Excellence in IT Support

MICT LTD is based in Liverpool's Baltic Triangle, an area that has undergone a remarkable transformation from near-dereliction to a vibrant, thriving hub. MICT LTD in parallel with the revitalisation of its surrounding area, has set a new standard in sustainable and community-focused business practices in the IT support sector.

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Environmental Stewardship at MICT LTD

In an era where digital connectivity allows us to bridge geographical distances effortlessly, remote support has become a cornerstone of our service model. In fact, a significant 95+% of our support activities are conducted remotely. This approach not only aligns with modern workforce trends but also plays a crucial role in reducing traffic congestion and lowering carbon emissions.

By leveraging remote support, we not only respond swiftly to our clients' needs but also contribute to cleaner air and less congested roads. The reduction in vehicular emissions is a tangible benefit of our remote work culture, which supports our environmental sustainability goals. Moreover, this approach offers our clients the flexibility of receiving top-notch IT support without the need for physical travel, saving both time and resources.

Walking/Scooting to Client Sites: A Sustainable Choice

We understand that there are situations where on-site visits are necessary to provide hands-on support to our clients. In such cases, our technicians adopt a sustainable approach by choosing walking or utilising Liverpool's scooter infrastructure as their preferred mode of transportation, especially when client locations are within city centres.

Walking not only promotes a healthier lifestyle for our technicians but also minimises the environmental impacts associated with vehicular travel. It aligns with our commitment to reducing our carbon footprint and contributes to the well-being of urban environments. While walking/scooting may seem like a small step, it reflects our dedication to making environmentally responsible choices at every opportunity.

Advocating for Sustainable Transportation

While we actively promote walking/scooting for short-distance client visits, we acknowledge the potential for broader sustainability improvements in transportation. Currently, we are exploring options for transitioning to electric vehicles (EVs) to further reduce our carbon emissions during on-site visits. However, the lack of local EV charging infrastructure in some areas has been a constraint. Nevertheless, we are actively advocating for the development of improved charging facilities in the Baltic Triangle and surrounding regions.

Low-Energy Lighting and Eco-Friendly Facilities

Incorporating sustainability into our operations extends beyond transportation and remote support. We have also taken steps to optimise energy usage within our facilities. Low-consumption LED lighting illuminates our premises, significantly reducing power consumption. This choice not only showcases our commitment to efficient energy use but also underscores our dedication to minimising our ecological footprint.

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When designing and implementing IT client solutions, MICT places a strong emphasis on ensuring that the configuration of IT systems is as green as possible. From servers that power down when not in use (typically overnight and during weekends) to desktops and laptops going into power-saving mode rather than constantly being powered, we implement eco-conscious practices throughout our IT solutions. Even our WIFI and CTX systems use wake-up on LAN/Activation to minimise energy consumption.

Furthermore, our server room/data centre is strategically insulated to conserve energy. This insulation reduces the need for extensive air conditioning, a typically high energy-consuming aspect of IT operations. Ingeniously, the heat generated by our servers is channelled into the workspace, a practice that not only conserves energy but also optimises heating efficiency. This demonstrates our thoughtful balance between operational efficiency and environmental impact.

Sustainability is not just a buzzword; it's an integral part of our ethos. Our adoption of remote support, preference for walking to client sites, energy-efficient lighting, and server room insulation are all tangible examples of how we are making sustainable choices in our daily operations. We recognise that these small steps collectively contribute to a greener, more sustainable future, and we are committed to continuously improving our environmental practices as we move forward.

Electronic Waste Management and Reuse Practices at MICT LTD

At the forefront of MICT LTD's environmental sustainability efforts is its proactive approach to managing electronic waste. Understanding the significant impact that electronic waste can have on the environment, MICT LTD has instituted a robust system that not only addresses this issue but also sets a precedent in the IT industry for responsible electronic asset management.

Refurbishing and Reusing IT Equipment

Central to MICT LTD’s strategy is the refurbishment and reuse of IT equipment. This practice involves taking previously used hardware, such as servers, PCs, and laptops, and refurbishing them to a high standard. By doing so, MICT LTD not only extends the life cycle of these devices but also significantly reduces electronic waste. This approach is a practical application of the circular economy model, wherein resources are used for as long as possible, extracting maximum value before recovery and regeneration at the end of their service life.

The benefits of this model are twofold. Firstly, it dramatically lowers the environmental impact that is typical of the tech industry, characterised by rapid obsolescence and high turnover of equipment. Secondly, it provides cost-effective solutions for clients who may not require or have the budget for brand-new equipment.

Eco-Friendly Options for Clients

Understanding that each client has unique needs and varying levels of awareness about environmental issues, MICT LTD actively promotes eco-friendly options. The company offers a range of environmentally responsible choices in its services and products, ensuring that clients are aware of and can opt for more sustainable IT solutions. This initiative includes providing clients with options to purchase refurbished equipment, recommending energy-efficient hardware, and advising on best practices for minimising their digital carbon footprint.

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For many of our clients, MICT has introduced client/server environments that allow them to replace power-hungry desktop computers with low-power consumption thin clients. These thin clients use only a fraction of the power compared to traditional desktops, contributing to energy efficiency and reduced environmental impact.

Furthermore, MICT LTD takes an educational approach with clients, helping them understand the benefits – both environmental and economic – of choosing eco-friendly IT solutions. This not only aids in making informed decisions but also fosters a culture of sustainability within the client's operations.

Ongoing Commitment to Reducing E-Waste

MICT LTD’s commitment to reducing electronic waste is an ongoing journey. The company continuously explores new ways to minimise waste and improve its refurbishing processes. This includes staying abreast of the latest developments in sustainable technology and adapting its practices to ensure that they are as environmentally friendly as possible.

In summary, MICT LTD’s approach to electronic waste management and reuse is a hallmark of its commitment to environmental sustainability. By refurbishing and reusing IT equipment, offering eco-friendly options to clients, and continuously seeking ways to enhance its practices, MICT LTD not only mitigates its environmental impact but also leads by example in the IT support industry.

Comprehensive Waste Management

The company's commitment to recycling all waste and ensuring none goes to landfill marks a significant environmental contribution, underlining their dedication to sustainable waste management practices.

When delivering equipment to our clients, we have implemented a comprehensive waste management strategy. Our team ensures that all packaging is collected and correctly sorted for recycling.

MICT goes beyond the call of duty when it comes to recycling and supporting our local community. We regularly reach out to our clients, offering them the opportunity to have MICT collect their unwanted IT equipment. We then take these devices, refurbish them, and offer them to charities and community organisations free of charge.

Energy Efficiency Initiatives

Operating exclusively on electric power, with a focus on minimalistic energy use such as a small under-counter heating unit for water, MICT LTD demonstrates a lean approach to energy consumption. The use of low consumption LED lighting and the strategic insulation of their server room/data centre further exemplify their commitment to energy efficiency.

Eco-Friendly Supplier Partnerships at MICT LTD

MICT LTD's dedication to environmental sustainability extends beyond its in-house operations to encompass a strategic approach to supplier partnerships. Recognising that a significant portion of a company's ecological footprint comes from its supply chain, MICT LTD has made a conscious effort to collaborate with suppliers who share its commitment to the environment. This initiative is a cornerstone of MICT LTD's sustainability strategy, ensuring that every aspect of its service delivery aligns with its environmental values.

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Criteria for Supplier Selection

MICT LTD employs a rigorous selection process for its suppliers, prioritising those with strong eco-friendly credentials. This process includes evaluating suppliers based on their environmental policies, practices, and compliance with relevant environmental standards. Suppliers are expected to demonstrate a commitment to sustainable practices, such as using renewable energy sources, minimising waste, and reducing carbon emissions.

Regular Audits and Compliance Checks

To ensure ongoing compliance and alignment with environmental goals, MICT LTD conducts regular audits of its suppliers. These audits are designed to assess and monitor the environmental impact of the suppliers' operations. Suppliers are encouraged to continuously improve their sustainability practices.

Sustainable Supply Chain Management

Managing a sustainable supply chain is a complex and ongoing task. MICT LTD is committed to regularly reviewing and adjusting its supply chain strategies to respond to new challenges and opportunities in environmental sustainability. This may involve diversifying its supplier base to include more local and small-scale suppliers who practice sustainable methods, thereby reducing transportation emissions and supporting local economies.

Transparency and Stakeholder Engagement

Transparency is key to MICT LTD's approach. The company communicates openly about its supplier practices and sustainability criteria, both internally and with its stakeholders. By engaging with customers, employees, and the community about its eco-friendly supplier partnerships, MICT LTD fosters a culture of sustainability and encourages others to follow suit.

Impact on Business and Environment

These eco-friendly supplier partnerships have a significant positive impact on both the business and the environment. By choosing suppliers who prioritise sustainability, MICT LTD ensures that its products and services are not only high in quality but also low in environmental impact. This approach has enabled MICT LTD to reduce its overall carbon footprint, contribute to a greener economy, and meet the growing demand for sustainable IT solutions.

MICT LTD's approach to eco-friendly supplier partnerships is a multi-faceted and proactive strategy that encompasses rigorous selection criteria, regular audits, collaborative innovation, and a commitment to transparency and stakeholder engagement. This strategy not only strengthens MICT LTD's environmental sustainability commitment but also positions it as a leader in sustainable practices within the IT support industry.

Social Responsibility and Community Engagement

Charitable Support and IT Department Services

MICT LTD's engagement with the charitable sector is an example of its commitment to social responsibility. The company extends its expertise beyond traditional business boundaries by actively supporting around 50 charities, effectively serving as their IT department. This support, however, goes far beyond providing mere technical assistance.

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Comprehensive IT Support for Charities

MICT LTD offers a full spectrum of IT services tailored to the unique needs of each charity it supports. This includes managing IT infrastructure, ensuring robust cybersecurity, providing technical support, and facilitating digital transformation initiatives. By handling these complex IT tasks, MICT LTD allows these charities to focus on their core mission of serving the community.

Budgeting Solutions and Financial Planning

Understanding that many charities operate with limited resources, MICT LTD assists them with budgeting solutions and financial planning. This involves helping charities optimise their IT expenditures, advising on cost-effective technology solutions, and planning for long-term IT investments. MICT LTD's expertise in financial planning for IT resources is an invaluable asset for charities looking to maximise their impact with limited budgets.

Access to Funding for IT Equipment

MICT LTD plays a crucial role in helping charities access funding for IT equipment. This includes guiding charities through the process of applying for grants, identifying potential funding sources, and providing support in the preparation of grant applications. MICT LTD's involvement often makes the difference in enabling charities to secure the necessary funds to upgrade their IT infrastructure.

Customised IT Solutions for Charitable Organisations

Each charity has its unique set of challenges and requirements. MICT LTD recognises this and offers customised IT solutions that cater specifically to the needs of each charity it supports. Whether it's implementing cloud-based solutions for greater accessibility or providing specialised software for donor management, MICT LTD ensures that each charity gets exactly what it needs to operate efficiently.

Training and Empowerment

Beyond providing services and support, MICT LTD is committed to empowering charity staff with the necessary IT skills. This involves organising training sessions and workshops to enhance the digital literacy of charity personnel, enabling them to use technology more effectively in their daily operations.

Long-term Partnerships and Ongoing Support

MICT LTD's approach to supporting charities is not a one-off engagement but a commitment to long-term partnerships. The company provides ongoing support, ensuring that charities continue to benefit from evolving IT solutions and practices. This long-term perspective is crucial in helping charities adapt to technological changes and maintain their effectiveness over time.

Impact on Charities and the Community

The support provided by MICT LTD has a profound impact on the charities and the communities they serve. By enhancing their IT capabilities, charities can improve their operational efficiency, engage more effectively with their stakeholders, and ultimately deliver better services to those in need. MICT LTD's contribution, therefore, extends beyond technical assistance, playing a pivotal role in strengthening the charitable sector and fostering positive change in the community.

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Digital Inclusion Initiatives

Today access to technology and digital skills is no longer a luxury but a necessity. However, not everyone has equal access to these resources, creating a digital divide that can exacerbate existing inequalities. Recognising this challenge, MICT LTD has taken proactive steps to bridge the digital divide, and a key initiative in this regard is its collaborative effort with Vola on a digital inclusion grant.

Understanding the Digital Divide

The digital divide refers to the gap between those who have access to digital technology and the internet and those who do not. This divide can be influenced by various factors, including geographical location, socioeconomic status, age, and education. Those on the wrong side of this divide often face barriers in accessing information, education, job opportunities, and essential services.

The Digital Inclusion Grant

At the heart of this collaboration is the Digital Inclusion Grant, a strategic initiative designed to address the root causes of the digital divide. The grant program is multifaceted, with a focus on several key areas:

Access to Hardware: The program provides communities in technology-deprived areas with access to essential hardware, including computers, laptops, tablets etc. This ensures that members of the public are able to connect to the digital world.

Internet Connectivity: Access to the internet is a fundamental requirement for digital inclusion. The grant program funds internet connectivity options, breaking down one of the primary barriers to online access.

Community Engagement: MICT LTD actively engage with local communities to understand their specific needs and challenges. This collaborative approach ensures that the program's initiatives are tailored to the unique circumstances of each community.

Impact and Outcomes

MICT LTD's Charitable Support and IT Department Services represent a comprehensive and multifaceted approach to aiding charities. Through IT support, financial planning assistance, funding acquisition, customised solutions, training, and long-term partnerships, MICT LTD not only bolsters the operational capacities of these organisations but also amplifies their impact on the community.

The collaboration between MICT LTD and Vola is already yielding positive outcomes. Communities that were once on the fringes of the digital world are now gaining access to technology and the opportunities it brings. The digital inclusion grant has empowered individuals to search for jobs online, access educational resources, connect with healthcare services remotely, and stay connected with loved ones.

Empowering Communities for the Future

MICT LTD understand that bridging the digital divide is not a one-time effort but a long-term commitment. Through ongoing support, continuous assessment of community needs, and the adaptation of strategies, they aim to create lasting change. By empowering communities with digital skills and resources, they are not only addressing the immediate divide but also ensuring that individuals are better equipped to navigate the increasingly digital future. Representing a significant step towards creating a more inclusive and equitable digital society. By providing access to technology, internet connectivity, digital skills, and engaging with communities, MICT are breaking down barriers and ensuring that everyone has the opportunity to harness the benefits of the digital age.

Community Projects and Charitable Engagement

The company's team is actively involved in community projects, including gardening and supporting local homeless charities, demonstrating a deep commitment to social responsibility.

Employee Well-being and Development

MICT LTD shows its commitment to employee welfare by covering home broadband costs for remote work and encouraging and funding employee education and certifications, highlighting the importance of professional growth and work-life balance.

Inclusive Governance: A Diverse and Experienced Team

MICT take pride in our commitment to inclusive governance and a diverse workforce. We understand that diversity is not only about gender but also about embracing individuals from various backgrounds, ages, and experiences.

Our business manager, Amanda Martins, brings a wealth of experience and expertise to our team. She has played a pivotal role in shaping our company's vision and strategic direction. Amanda represents the diversity of talent that we value and actively seek in our leadership positions.

She not only brings a unique perspective but also serves as an inspirational figure for aspiring leaders, especially women, in the technology industry. Her presence at the helm of our company is a testament to our commitment to gender diversity and empowerment.

In addition to gender diversity, we also celebrate the wealth of experience that our team members bring to the table. One such inspiring story within our team is that of Mark, who joined us last year after undergoing a remarkable career transition.

Mark, at the age of 62, made the courageous decision to change his career path. With a background as a baker, he undertook training to acquire skills relevant to our industry. His dedication and commitment to learning are truly commendable. Mark has quickly become an integral part of our company.

We believe that diversity in all its forms fosters creativity, innovation, and a more inclusive work environment. Our commitment to inclusivity extends beyond gender and age, encompassing various backgrounds, perspectives, and talents. Together, as a diverse and dynamic team, we continue to drive our company forward, embracing the values of equality, empowerment, and excellence.

We believe that this diversity is not just a strength; it's a fundamental aspect of who we are and how we excel in the IT support industry.

Future Endeavours and Continuous Improvement

MICT LTD is not complacent in its achievements. The company is exploring additional measures such as adopting more energy-efficient technologies and extending its community programs to include digital literacy workshops. Their commitment to enhancing ESG reporting and pursuing relevant certifications showcases a genuine dedication to continuous improvement.

Additional Information:

Our electrical power provider is Smart Energy Business, a recognised eco-conscious provider at the forefront of the clean energy revolution. They empower businesses to embrace sustainable practices and maximise energy efficiency through innovative technologies such as insulation, heat pumps, and solar panels. Smart Energy Business shares our mission to accelerate the transition to a low-carbon future by providing businesses with comprehensive, cost-effective, and sustainable energy solutions. Their expertise and dedication to clean energy align perfectly with our commitment to environmental sustainability, and we are proud to partner with them in our journey towards a greener future

I hope MICT has shown how a business can effectively intertwine its growth with sustainable practices, social responsibility, and ethical governance. This story is one of parallel progress – as MICT have evolved and flourished, so has the Baltic Triangle. Hopefully, inspiring other businesses in the rapidly changing tech sector and beyond.