Unlocking Success: The Critical Role of a Quality Management System in Business Excellence
There is a popular saying in Quality Management “it didn’t happen if it’s not written”
What is QMS?
A?Quality Management System?accumulates various business functions and processes to provide consistent quality improvement. The aim is to ensure that businesses meet their customers’ expectations and requirements.
“QMS is a vital part of Accurate Edge business because it helps us gain a competitive advantage. But it is only as effective as our commitment and persistence to accountability and adherence.”
In In this post, you’ll Know how Accurate Edge effectively implemented a Quality Management System. But first, why does QMS matter, especially in 2024?
Do you remember the time you bought something you were really disappointed with? Maybe it was a smartphone, food, or something less costly like a coffee mug. How did you feel? Most people would get angry, go back to the shop or call customer care, and have a ‘few discussions with them’. Maybe you would too.
The main purpose of a QMS is to make sure such things don’t happen with your products and services. In Accurate Edge we have a QMS implemented to align with ISO 9001 and API Q1 requirements by following the best work practices.
In Accurate Edge, we have implemented a Quality Management System which relies on the 6 essential elements. They are:
1. Quality Frame Work – Outlines the approach of executing a work in a organized manner fulfilling the customer requirements.
2. Quality Manual – To detail the scope of work performed by Accurate edge in a systematic way.
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3. Quality Policy and Objective – To Demonstrate Accurate Edge Commitment to its customers and Interested parties.
4. ?Documentation of the System Procedures, Work Instruction to communicate the requirements at all levels.
5. Operational Planning, Execution and Control of the Work as stated by the Quality Frame Work
6. Documentation and Retention of the Records to ensure the conformity of products and services offered to customers.
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The above 6 essential elements provide a fully operational QMS and helps us to meet key operational targets and demonstrate to any interested parties that it has achieved those goals. Broadly speaking, it will show that:
Accurate Edge follows the best work practices and stands out as a one stop solution for the Oil and Gas industry products and remains as a customer’s choice by optimizing its QMS through Measuring, tracking and monitoring of Customer satisfaction Data which provides a deep insight into the reason for the non-conformities and how effectively the problem could be addressed by always remembering “Customer Satisfaction is the Key to retain and increase the business “. The cyclical approach to improve customer satisfaction is attached.