Unlocking the Power of Guest Feedback: Introducing m-hospitality’s NPS-Based Question Feedback

In the fast-paced world of hospitality, one thing remains constant – the importance of guest satisfaction. Hoteliers know that happy guests not only boost revenue but also become loyal advocates. The challenge lies in gathering guest feedback efficiently and effectively. Enter m-hospitality’s latest game-changer: NPS-Based Question Feedback.

Revolutionizing Guest Feedback

At m-hospitality, we’re constantly pushing the boundaries of what technology can do for the hospitality industry. Our latest addition, the NPS-Based Question Feedback module, is designed to make a significant impact on customer satisfaction and reviews, all while minimizing staff involvement.

The NPS Magic: A Guest-Centric Approach

Net Promoter Score (NPS) is a proven metric for assessing customer loyalty. With our NPS-Based Question Feedback feature, hotels can now harness the power of this metric to fine-tune their guest experience. Here’s how it works:

1. The Right Timing: We’ve identified that the ideal time to capture guest feedback is approximately two days after check-in. At this point, guests have settled in and can provide valuable insights.
2. The Question: Guests are prompted to rate their experience on a scale of 1 to 10 stars. Simple and straightforward, this question encourages candid feedback.
3. Multiple Touchpoints: Whether your guests prefer the convenience of the application or the accessibility of the web, we’ve got you covered. The question can be presented in-app as a pop-up or on a web page.
4. One Guest, One Answer: To ensure accuracy and authenticity, we allow only one answer per guest.

Turning Positives into Advocates

When a guest responds positively, the magic begins. A few days after checkout, they receive a tailored email reminding them to share their positive experience on review sites like TripAdvisor. This email is fully customizable, allowing hotels to include links to any relevant review site or website.

Data-Driven Insights for Continuous Improvement

At the end of each day, a comprehensive email summarizing all guest responses is sent to a predefined staff member. Additionally, the hotel manager gains access to historical data through the m-hospitality platform. This invaluable data empowers hotels to identify trends, spot areas for improvement, and refine their guest experience continuously.

In a world where guest satisfaction is paramount, m-hospitality’s NPS-Based Question Feedback module is a game-changer. It not only streamlines the feedback process but also creates a dynamic loop of improvement, all with minimal staff involvement.

Ready to unlock the power of guest feedback and enhance your hotel’s reputation? Contact us today to learn how m-hospitality’s innovative solutions can elevate your guest experience to new heights. It’s time to turn guests into loyal advocates with m-hospitality.

Join the m-hospitality Magic

In the ever-evolving landscape of hospitality, where personalization is the key to guest satisfaction, m-hospitality stands at the forefront of innovation. We invite you to experience the magic of tailored guest experiences that leave a lasting impression.

Ready to embark on this transformative journey? Contact us for your free consultation today, and let’s shape the future of hospitality together. Unlock the power of personalization with m-hospitality’s Pop-Up Notifications – where every guest is treated to a one-of-a-kind experience.