Unlocking the Power of AI, Delivery Data, and Smarter Returns
Parcel Perform
Pushing beyond post-purchase | AI-powered E-Commerce Data & Delivery Experience Platform
Hey there,
It’s been a while, but we’re back with your favorite dose of e-commerce and logistics insights!
A lot has happened since our last newsletter, and we can’t wait to share all the exciting updates, trends, and tips to help you level up your delivery game.
We’ve packed this newsletter with everything you need to stay ahead, and we’re thrilled to have you along for the ride. Let’s make this year’s e-commerce journey the best one yet! ??
Happy reading,
The Parcel Perform Team
Latest Insights
With 73.6% of customers ranking delivery as the most critical factor in their shopping experience, “good enough” no longer cuts it.
Meet ? Parcel Perform E-commerce Co-Pilot ? your AI-powered partner for seamless, data-driven delivery management.
What Co-Pilot brings to the table:
? Harmonized delivery data for complete visibility.
? AI-powered insights to optimize carriers and routes.
? Proactive issue resolution for happy customers.
? Personalized post-purchase experiences that build loyalty.
The modern customer journey doesn’t end with a purchase, it extends through delivery and beyond.
Every touchpoint is a chance to solidify your brand's reputation or risk eroding trust. That’s why data-driven delivery management is no longer optional → it’s essential.
Let us show you how to give the customers the seamless experience they crave!
The latest Q3 2024 data reveals some wins and challenges for cross-Atlantic shipping.
Delivery speed has improved, with an average transit time of just 3.57 days - great news for e-commerce businesses. On-time deliveries are up to 95.09%, and first-attempt success rates climbed to 87.02%, showing progress in keeping customers happy.
But there’s work to do: 18.92% of shipments faced issues, and with 71.6% of those being carrier-related, operational improvements are clearly needed.
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To address these, e-commerce businesses can:
?? Proactively share delivery updates to keep customers in the loop.
?? Use carrier performance analytics to pinpoint and resolve bottlenecks.
?? Optimize operations with better labeling, booking, and route planning.
?? Prepare for carrier disruptions with robust contingency plans.
With Parcel Perform, you don’t have to face these challenges alone. From real-time tracking to deep analytics, we empower you to deliver exceptional customer experiences while improving operational efficiency. Read the full article here to get more insights into how European cross-border deliveries performed in Q3 2024.
What if returns weren’t just a cost to your business but an opportunity to grow?
Returns have long been a pain point for both businesses and customers, leading to lost sales, negative reviews, and customer frustration. But what if you could flip the script and turn this challenge into a competitive advantage? Here’s how we’re reimagining the return experience:
? Empowering customers to manage their returns independently with a smooth, user-friendly process.
? Optimizing logistics with smart routing, drop-off instructions, and real-time tracking to cut costs and boost satisfaction.
? Offering flexible refund options like store credits or exchanges to retain revenue and keep customers engaged.
? Reducing operational headaches while increasing customer loyalty and overall satisfaction.
It’s not just about making returns easier, it’s about transforming them into an engine for growth! Curious to see how it works? Read our full article to explore how to set a new standard for customer experience.
Latest News
?? United States Postal Service honors Allen Toussaint with a new Black Heritage Stamp
?? Lineage advances cold chain solutions in Atlanta
?? GXO Logistics, Inc. extends its eco-friendly partnership with Guess
?? SEKO Logistics strengthens financials with a landmark recapitalization
?? Redwood Logistics earns recognition in Gartner’s 2024 Market Guide for 4PL
Get the full scoop on these industry-leading updates and what they mean for global e-commerce now!