??Unlocking Innovation: The Latest in IT Trends and Solutions.
The global market for IT Services is expected to grow annually reaching $1.2 trillion in 2023 as per Gartner Research forecast.
North America is the largest IT service market 36% (2016) followed by Europe with 29% and Japan with 13.5% as per marketwatch.com analysis. The Asia-Pacific will occupy more market share in the following years, especially in China, also fast-growing India and Southeast Asia regions.
In the 2019 Global Shared Services Survey Report by Deloitte, 47% indicated IT as part of SSC.
Also Use of Robotics is the top change that is expected in the use of the SSCs. Gartner also identifies HyperAutomation as the number 1 strategic technology trend for 2020
What is IT Automation?
IT automation?creates software and systems to replace repeatable processes and reduce manual intervention. It accelerates the delivery of IT infrastructure and applications by automating manual processes that previously required a human touch.
With IT automation, software sets up and repeats instructions, processes, or policies that save time and free up IT staff for more strategic work. With the rise of virtualized networks and cloud services that require rapid, complex provisioning, automation is an indispensable strategy for helping IT teams deliver services with improved speed, consistency, and security.
What processes do IT Leaders must automate?
IT leaders can improve operational efficiency, enhance security, and provide better service to their organizations by automating these processes?-
1. Incident and Service Request Management
Automating incident and service request management can significantly reduce the time taken to resolve IT issues. Automated ticketing systems can categorize, prioritize, and assign tickets to the appropriate personnel, ensuring quicker resolutions and reducing downtime.
2. User Provisioning and De-provisioning
Automating the process of onboarding and offboarding employees ensures that access rights are granted and revoked promptly. This not only enhances security but also reduces the workload on IT teams.
3. Network and Infrastructure Monitoring
Automated monitoring tools can continuously track the health and performance of networks and IT infrastructure. These tools can identify and alert IT teams to potential issues before they escalate, allowing for proactive maintenance.
4. Patch Management
Automating the patch management process ensures that systems and applications are always up-to-date with the latest security patches. This helps in protecting against vulnerabilities and reducing the risk of cyber-attacks.
5. Backup and Disaster Recovery
Automated backup and disaster recovery processes ensure that data is regularly backed up and can be quickly restored in case of data loss or corruption. This is critical for maintaining business continuity.
6. Software Deployment
Automating software deployment across the organization can streamline the process of installing, updating, and configuring applications, reducing the time and effort required by IT staff.
7. Performance and Capacity Management
Automated tools for performance and capacity management can help in optimizing resource usage and ensuring that IT systems are performing at their best. These tools can predict capacity needs and prevent performance bottlenecks.
8. Security Compliance and Auditing
Automation in security compliance and auditing helps in continuously monitoring compliance with regulatory requirements and internal policies. Automated tools can generate audit reports and ensure that necessary security controls are in place.
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9. Configuration Management
Automating configuration management helps in maintaining consistency across IT environments by tracking and controlling changes in the configuration of IT assets. This reduces configuration errors and simplifies management.
10. Data Integration and ETL Processes
Automating data integration and ETL (Extract, Transform, Load) processes facilitates seamless data flow between different systems, improving data accuracy and availability for decision-making.
11. Employee Support and IT Helpdesk
Implementing chatbots and automated support systems can handle routine IT support queries, freeing up IT staff to focus on more complex issues. This improves response times and user satisfaction.
12. Application Performance Monitoring
Automated application performance monitoring tools can track the performance of applications in real time, identify issues, and provide insights into user experience, enabling quicker resolution of performance problems.
Case Studies in IT Automation??
? Lenovo Group Integrates Intelligent Technologies with RPA Software to Improve the Efficiency of Internal Audit Process
The internal audit of employee reimbursements is one of the most challenging activities facing enterprises with thousands of employees today. Robotic process automation (RPA) software has emerged as an optimal solution for this challenging task with its ability to automate repetitive tasks normally performed by people.
? Uber Coordinates Global Operations with Help from UiPath RPA
Uber is expanding rapidly, and that means growing pains. For the last three years, Uber has been working with Accenture to automate business processes using UiPath RPA. Automation has proven to be the best way to streamline operations, coordinate global operations, and ensure regulatory compliance.
??Automation solutions for you.
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