Unlocking Growth with Xdroid
Welcome to this month’s edition of Xdroid’s Newsletter/Xdroid Xtras, where we explore the transformative impact of Speech Analytics. According to the World Economic Forum, we?
have entered the golden age of AI. The next 10-20 years will be extremely monumental. Industry pioneers are investing in AI-driven solutions that would enhance their operations and facilitate the optimisation of their resources. The future of the workplace will be shaped by these tools. Technology will emerge as a mentor or a best friend at work that would allow people to achieve more with less.?
?Are you going to lead the way into this golden age? Or are you going to join the party late?
As far as Xdroid goes, we are kicking it up a notch this year. We are committed to formulating solutions that will revolutionise CX operations. Our team is working tirelessly to define the future of speech analytics, offering solutions that are not just innovative but instrumental in achieving operational excellence. Our real-time AI and NLP technologies are designed to provide deep insights into customer interactions, empowering businesses to boost their operations, revenue, and customer experience significantly.
Empowering Agents of Change
Xdroid’s real-time AgentAssist is developed to be the ultimate ‘assistant’ to your contact center agents. These agents are at the grassroots level of your customer service operations, and targeting interactions at this stage is sure to have a positive impact on your business. We truly believe that agents can make a difference that goes beyond customer service and extends to the larger business. With AgentAssist by their side to guide them and reduce their workload, they can deliver best-in-class customer service and contribute towards a good CX and effective customer journey. One of our clients experienced a 25% improvement in KPI Compliance and a drop in AHT by 1.8 minutes within the first few months of implementation. You can read the full case study here.
Game-Changing Models
Xdroid’s team of CX Experts is constantly working on the different ways in which our solutions can benefit businesses across various sectors by catering to their specific needs. We have developed two models:?
Voice of Customer (VoC) Model: Our in-call NPS Prediction Model can be used as a descriptive model. It will quickly emerge as an asset for your customer service team. You can customise it for your company goals and industry needs. You will also have access to readymade scorecards and Zero-day KPIs for the model. The model allows you to study all the factors during a customer interaction that influence customer satisfaction levels the most. The model was recently implemented for our client in the automotive industry and when tested against 80000 customer-rated calls, the model was 93% accurate in predicting in-call NPS.?
Revenue Intelligence Model: The second model, that we believe is going to be a disruptor in the Contact Center Industry. The model is capable of detecting signs of Customer churn at an early stage of the sales cycle. This model like the one before is highly customisable to your needs and requirements. Xdroid’s dedicated team of experts will ensure that the model works for you, empowers you with insights about what your customers actually need, and optimises your resources for maximum returns.?
A Word from Xdroid’s Global Director of Consultancy
Dácil Borges , our Global Director of Consultancy was recently featured in an interview with the Contact Center Hub. In the interview, Borges discusses all things Speech Analytics and lays out how Xdroid has been leading the way with Innovation. She shares details about multiple case studies and discusses Xdroid’s plan for the future in formulating game-changing solutions. Here’s an excerpt from the interview:?
“We understand that customer experience is a crucial aspect of any successful company. Implementing Xdroid’s innovative speech analytics technology allows us to extract valuable information from interactions between customers and agents. This advanced approach enables us to identify patterns, trends, and areas for improvement efficiently, which in turn allows companies to make more informed decisions and improve their processes.”
Xdroid News Bulletin
领英推荐
Xdroid’s Partner Sogedes at CCW Berlin
We would like to congratulate our partner Sogedes for their participation and insightful presentation at the CCW Berlin on the 28th and 29th of February. We were delighted to see the overwhelming interest and response that their efforts generated for our speech analytics solutions at the event. We look forward to the collaborations that come out of the event.
Celebrating Excellence:?
It gives Xdroid great joy and pride to announce that our client Principal Insurance won the ‘Initiative of the Year Award’, at the UK’s National Insurance Awards 2024. This Award recognises a project involving our incredible solution VoiceAnalytics. We collaborated with our client and our partner Avoira, to harness the power of AI to identify and help vulnerable customers and improve agent well-being while also enhancing customer service.? Dave Bowcock, Managing Director, Principal Insurance, UK said,?
"This award is a testament to the hard work and expertise dedicated to the Xdroid project by our Management Team and partners at Avoira.”
Head to the link below for more details: https://www.principalinsurance.co.uk/blogs/customer-service-solution-wins-national-award
Xdroid is honoured to be named a finalist in three prestigious categories at the Contact Center World Awards, Global Top Ranking Performers. Together with our client Principal Insurance and partner Avoira, we are finalists for the Best Improvement Award. Then, our partner Intelcia is a finalist for the Best Contact Center Award for their innovative work with our solution. And lastly, we are finalists for the Best Technology Innovation Award for our work in supporting BPOs with AI-driven real-time and offline solutions and models. This recognition is a testament to our team's dedication and the innovative impact of our solutions across the industry.
The Cross-Industry Impact of Speech Analytics
AI-driven Speech Analytics solutions are going to be the much-needed disruptors in the Contact Center industry. Xdroid’s solutions offer unique benefits that can revolutionize any organization, transcending industry boundaries by enhancing communication, operational efficiency, compliance, and customer experience, and fostering innovation. The solutions’ ability to extract meaningful insights from speech makes it an indispensable tool for organizations aiming for excellence.?
Concluding Thoughts
Xdroid remains committed to providing solutions that not only address today’s challenges but anticipate the needs of tomorrow. Our Speech Analytics solutions are designed to empower organizations across all industries to unlock their full potential. So are you ready to leverage the power of AI for your business??
Together, let's achieve new standards of excellence. Reach out to us today here and don’t forget to subscribe to Xdroid Xtras for your monthly dose of CX insights.
Warm regards,
The Xdroid Team