Unlocking Empathy, Connection, and Resolute Problem-Solving

Understanding and acknowledgement are distinct concepts. Acknowledgement involves recognizing someone's situation, while understanding goes deeper, offering insight into the impact of their experiences. When we express understanding through words of comprehension, it strengthens our connection with the other person and encourages them to share more.

To put this into action, we can write down phrases like "sure," "OK," "alright," and "fair enough" on the left side of our notes, and phrases like "I understand," "I hear you," "I get it," and "I see" on the right side. The right side phrases demonstrate not only receiving information but also processing it, showcasing empathy, attentiveness, and a serious approach to the conversation.

By using these phrases, we move beyond recognition to comprehension. In the initial picture of the table and opponents from chapter one, the left side phrases keep the other person across from us, while the right side phrases invite them to join us by demonstrating understanding and sharing the same perspective.

However, it doesn't end there—we need to follow up with action. For example, saying "I hear you're having doubts about being here. Let's make a list of those doubts, and I can help address what we can fix and what we can't. Is that fair?" Starting with understanding and concluding with action goes the extra mile, showing genuine interest in resolving the issue and facilitating real resolution.

Important points:

• Acknowledgement is recognition, while understanding is insight.
• Understanding is conveyed through words of comprehension.
• The right side phrases indicate reception and processing of information, demonstrating empathy and attentiveness.
• Understanding enables the other person to come to your side of the table.
• Adding a follow-up action shows genuine interest in resolving the issue and leads to real resolution.

Understanding is more than acknowledgement; it involves insight and comprehension. Expressing understanding through words of comprehension, followed by a follow-up action, fosters stronger connections and facilitates effective problem-solving.