Unlock Your IT Service Desk's Potential with Quick Value Assessment (QVA): Join Our LinkedIn Live Event

Is your IT service desk delivering the value you expect? If you're curious about hidden opportunities in your ticket data, join us for an informative LinkedIn Live event where we'll explore a data-driven approach to IT service desk optimization.

Event Details: August 29th, 1-2pm EST

During this session, we'll introduce Rezolve.ai's Quick Value Assessment (QVA), a GenAI-powered tool designed to help organizations enhance their IT service desk operations.

What You'll Learn:

1. Understanding QVA: We'll explain how this GenAI-powered assessment works and its potential impact on IT service management.
2. Practical Applications: Discover how QVA can help identify inefficiencies and automation opportunities and provide insights for improvement.
3. Live Q&A: Get your questions answered by our panel of experts.

Key Topics We'll Cover:

• How QVA analyzes your service desk data
• The Employee Service Index (ESI) and what it means for your organization
• Identifying automation opportunities in your service desk
• Enhancing Knowledge management and self-service capabilities
• Strategies for improving first-call resolution rates
• Expanding service desk capabilities beyond IT

Who Should Attend:

• CIOs and IT Directors
• Service Desk Managers
• IT Operations Leaders
• Anyone interested in optimizing their IT service desk

As a bonus, attendees will learn about our limited-time offer: a free QVA (valued at $25,000) for 25 qualifying organizations.

Don't miss this opportunity to gain insights that could transform your IT service desk. Join us on LinkedIn Live and take the first step towards data-driven service desk optimization.

Register here and tune in on August 29th at 1 pm EST to attend. We look forward to seeing you there!?

Understanding Quick Value Assessment (QVA)

QVA, or Quick Value Assessment, is a comprehensive analysis tool that harnesses the power of Generative AI (GenAI) to evaluate and enhance IT service desk operations. Some common challenges faced by IT departments include.

1. Limited automation capabilities
2. Difficulty in demonstrating ROI
3. Struggles with user adoption
4. Inefficient knowledge management
5. Challenges in scaling service desk operations

But QVA isn't just another audit tool. It's a deep dive into your service desk's DNA, offering insights that can reshape your IT strategy.

The QVA Process: A Closer Look

Let's break down how QVA works:

1. Data Collection The journey begins with gathering your service desk ticket data for three months. This process is non-disruptive and works seamlessly with your existing systems. It captures not just the basics but also the nuances of each interaction.
2. GenAI Analysis This is where the power of AI comes into play. Our proprietary GenAI algorithms sift through thousands of tickets, looking for patterns, anomalies, and insights that human analysts might miss. It's not just about crunching numbers – it's about understanding the story behind your service desk operations.
3. Problem Clustering QVA identifies clusters of recurring issues. This helps IT leaders focus on addressing root causes rather than constantly firefighting symptoms. For instance, it might reveal that a significant portion of password reset tickets come from a single department, potentially indicating a systemic issue.
4. Friction Point Detection By analyzing user interactions and ticket flows, QVA pinpoints areas where employees experience the most frustration with IT services. This could be anything from a clunky interface to overly complex processes.
5. Automation Opportunity Identification The assessment highlights processes that are prime candidates for automation. This isn't about replacing people but freeing valuable IT resources to focus on more strategic tasks.
6. ROI and Business Case Development QVA provides a data-driven foundation for service desk improvements. This includes potential areas for cost savings, efficiency gains, and projected improvements in user satisfaction.

Key Outputs of QVA

1. Employee Service Index (ESI) QVA generates an ESI – a comprehensive health score for your service desk. This metric allows you to benchmark your performance against industry standards and track improvements over time.
2. Automation Score: Understand how well your current setup leverages automation and where there's room for improvement. This score can help you prioritize automation initiatives for maximum impact.
3. Knowledge Management Analysis Identify gaps in your knowledge base and opportunities to enhance self-service capabilities. Improving your knowledge base could potentially deflect many tier 1 tickets.
4. Process Optimization Recommendations Receive tailored suggestions for streamlining complex processes like employee onboarding and offboarding. These recommendations are based on best practices and the specific patterns observed in your data.
5. Integration Opportunities Discover how to better integrate your service desk with platforms like MS Teams or Slack to improve user experience. Effective integrations can significantly boost service desk utilization and user satisfaction.

??????????????????????????????????????

Potential Benefits of QVA

Rezolve.ai’s Quick Value Assessment will help you understand the business case and ROI of GenAI for your company. After QVA, you will be able to:

• Build a business case for implementing GenAI in your company and greatly increase user adoption
• Have a solid understanding of your current service desk costs, challenges, and overall value
• Create an integrated strategy to streamline your IT service delivery, employee experience, and operational excellence with GenAI-powered service desk
• Formulate a GenAI implementation roadmap for significant ROI and overall benefit to your enterprise

Of course, the implementation of GenAI has its benefits. Our customers typically see a deflection of 25-35% tickets within just three months of implementation and a 55-80% end-user adoption rate that helps them cover up their investment in only less than two years of implementing Rezolve.ai.?

Here are some other benefits that they see with a GenAI-powered service desk;

1. Reduced Ticket Volume: By identifying and addressing common issues, organizations may see a decrease in overall ticket volume.
2. Improved First-Call Resolution: Enhanced knowledge management and process optimization can lead to better first-call resolution rates.
3. Increased Automation: Identifying automation opportunities can lead to more efficient ticket handling and resource allocation.
4. Enhanced User Satisfaction: Addressing friction points and streamlining processes can result in a better experience for end-users.
5. Cost Savings: Efficiency improvements and automation can potentially lead to significant cost savings over time.
6. Data-Driven Decision Making: QVA provides a solid data foundation and insights to inform IT strategy and investments.

???????????????????????????????????????????????????????

Is QVA Right for You?

QVA is particularly valuable for:

• Enterprises using IT Service Desks and struggling to show ROI
• Organizations looking to improve service delivery using AI
• IT teams seeking to enhance automation and efficiency
• Companies aiming to expand service desk capabilities to other departments like HR or Finance

However, QVA isn't a one-size-fits-all solution. It's most effective for organizations with:

• At least 1000 employees
• A ticket volume of 5000+ per month
• A willingness to embrace data-driven decision-making

To learn more about QVA and its potential impact on your IT operations, join our LinkedIn Live event on August 29th, 1-2 pm EST. We'll cover the assessment process, discuss potential use cases, and answer your questions live during the session. Register now!