Unlock Inspection Excellence with Data Analytics, Communication Portals, and Cost Savings. Customer Success Story
Welcome to the first edition of Inspector's Digital Portal Newsletter powered by Smartflow . This Newsletter provides valuable insights into the world of digital inspection checklists and models. It is designed to come as an indispensable resource, providing expert advice, news, and practical tips on how to model, prepare, and implement a customized inspection solution for your company, tailored to your specific needs and preferences.
It is an essential knowledge hub for anyone looking to stay ahead of the curve in the fast-paced world of inspection.?
Whether you are a seasoned inspector looking to enhance your skills or a business owner seeking to improve your inspection processes, Inspector's Digital Portal Newsletter is the ultimate resource for staying up-to-date on the latest trends, best practices, and emerging technologies in the world of inspection.?
Part 1. How to use inspection data for better inspection analysis
When performing field inspections, the ability to gather, analyze, and interpret data plays a crucial role in ensuring compliance, identifying trends, and mitigating risks. As a SaaS solution that digitizes inspections, we empower companies to harness the potential of data analytics for superior inspection results.
Learn how KLM Equipment Services can now automatically send reports to all important stakeholders. The inspectors have to perform little to no extra administrative work in addition to their inspection. This benefit encourages them to embrace digital technology, allowing them openness to new developments.?Read the use case.
How an inspection model enables relevant data analytics
When you design a streamlined inspection process, following a structured and standardized approach to data capture, you can establish a robust framework that enables inspectors in the field to capture relevant data points consistently.?
This standardized data collection methodology we have sharpened since 2011, forms the foundation for effective data analytics while always ensuring accuracy and facilitating meaningful analysis.?
The data model we established provides you with comprehensive data sets that encompass various inspection parameters, such as performance metrics, quality indicators, asset history, and compliance data. Armed with this rich and diverse data, you can embark on your analytics journey, unearthing valuable insights and making informed decisions.?
Together with our customers, we identify the specific data they require for analysis so we can design the inspection model tailored to their needs. In many cases, this includes historical inspection records, assets’ trend data, and key performance indicators.?
By aligning the inspection goals with the data model we build together, our customers gain a holistic understanding of their operations, create safety models, and have real-time visibility in areas that require improvements.
Part 2. Insights on how to enhance stakeholder communication during inspections
Is your back office still manually assigning tasks to field inspectors? In many cases, these old ways of working lead to potential miscommunications and delays.
Traditional inspection methods often hinder collaboration, resulting in inefficiencies and delays. By going paperless and using safe digital inspection models, our customers have streamlined communication between all stakeholders involved in the inspection process.?
One area you automatically improve when using Smartflow is task assignment and reporting. With our customer portal designed within the Smartflow app, this process becomes seamless and transparent. The back office sets up tasks and orders in real-time, while ensuring instant reports’ visibility for all stakeholders involved.?
Field inspectors receive timely notifications and can access all relevant information through their mobile devices, eliminating the need for back-and-forth communications. This simplifies the process, minimizes errors, and enhances overall efficiency.?
Quick tips on how you can further enhance communication?
Task management add-on: Within your Smartflow environment, you can opt-in for a task management feature that allows you to simplify the assignment and tracking of inspection tasks. When building up a workflow, Smartflow's specialists break up customer orders into logical inspection tasks for the inspectors to execute. This way, we ensure nothing is missed, and work is distributed in a smart manner.?
No inspector will ever miss their deadline or misinterpret their responsibilities. Everyone involved in the inspection will have full visibility into the progress of the inspection without any communication conflicts or delays in action on issues that might arise.?
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Set up a transparent customer portal: In your Smartflow environment, you are able to set up a personalized customer portal where you can easily access and exchange information. No more information silos while making sure everyone is transparently informed throughout the inspection process. Your customers can access inspection and data reports for their own interpretation and analysis.?
Leverage the mobile inspection app: Perform inspections on your mobile device without carrying bundles of papers everywhere you go. Work online as well as offline so you won’t miss a check. Use the Smartflow app on your phone to ensure the right information with no human errors, quick responsiveness to critical issues, and increased reliability. Upload photos or videos to endorse instant communication while no longer relying on manual data transfer.
Add in-app instructions: Each inspection checklist in the Smartflow app allows for in-app instructions so inspectors have a clear, concise overview of what they need to do. On top of instructions, many inspection forms give an asset history overview for a better understanding of the assets’ performance.?
Part 3. Customer success story: How Smartflow helped KONE Netherlands save money on inspections
The Smartflow solution has the power to bring people together, giving them the support they need. Using Smartflow, technicians experience positive emotions, and their work satisfaction increases since it’s easy to use and it simplifies the work process. Smartflow empowers us to adapt the solution to our needs. Its flexibility in doing so has made Smartflow the most used solution within KONE Netherlands. If you ask our technicians about Smartflow, they will say it’s that one tool they don’t want to lose. It is important that the digital solutions we use to support our business and technicians improve the way they deliver data and knowledge. Using Smartflow also fastens the sales cycle and improves customer satisfaction since all processes become more effective. When companies improve effectiveness, resources become available easier leading to higher and faster sales.
Nathan Parmentier Process Expert, KONE Netherlands
With forms that are easy to access, technicians save a lot of time and effort. Offering a friendly user experience, enabling technicians to gather information easier, allowing them to review their inspection before delivery, the real-time view within the app, and real-time notifications provided with fixed costs, have improved our customer’s overall revenue.
Kone Netherlands’ technicians use the Smartflow solution to add value when creating the processes for requesting suitable materials. It makes the process quicker and faster, can be done remotely, with zero interaction, and supports technicians with the right questions to ask.
In 15 minutes, anyone can create a purchase order resulting in zero delays, faster operations, and increased satisfaction among technicians since their waiting time has decreased considerably.
Do you want to start digitizing up to 30.000 forms/ year, gain up to 7.500 hours yearly, and save up to 2.626.000 euros throughout five upcoming years??
Read the full use case: KONE Netherlands complete digital forms.?
What can you do next??
>>> Follow the Smartflow Digital ISGOTT page if you are interested in digitizing the ship-shore process at your tank storage terminal?
About the authors:?
This Newsletter is a compilation of in-house expertise from Smartflow’s digital transformation specialists. It is brought to you by Stefana Sopco , FortyUnder40 Award winner by StocExpo and Tank Storage Magazine . In the last three years, she has been working closely with organizations from the #Energy , #Maritime , and #TIC sectors to facilitate a smooth transition to digital inspection models.