Unlock The Future

Top AI Chatbot Trends and Predictions to Know in 2023

???In 2023, businesses might have to adopt more than just a text chatbot. Voice-assistants are becoming more and more popular. It is predicted that in 2023 the number of voice chatbots will rise to over 8 billion.

One of the most apparent chatbot trends for 2023 is that their use will become even more widespread, and chatbots themselves will keep getting more sophisticated. In addition to customer service and data collection, chatbots will be used in other areas such as marketing, human resources, and operations.

?

1. Voice-enabled Chatbots

??Voice-enabled assistants like Alexa and Siri are revolutionizing the way consumers interact. These technologies are now being adopted by chatbots and can improve user experience and customer satisfaction in the long run.?Customers look at voice assistants as a tool helping them do their daily chores more quickly and smartly. Some of the everyday use cases of voice assistants: search for the answer to a query, sending a text, shopping, etc.; manufacturers are focused on improving the performance of voice assistants so that people can use them for more critical operations.

?

2. Shop and Pay via Chatbots

?

???Customers prefer seamless customer experiences when they make a purchase. As we move into the year 2022, chatbots are expected to play an important role in enabling customer convenience.?In the coming years, companies will look to integrate more chatbots with payment processes to allow consumers to stay connected with their banking accounts and buy what they want.

?

3. Generation Z and chatbot

?

Many studies have tried to show that Millennials and Generation Z are extremely keen on new technologies and chatbots. However, these observations may prove to be a bit of an overreaching interpretation.

It’s true that Gen Zers spend more time online, on social media, and their messaging apps. But they are also quite skeptical of fully automated customer service.

Chatbots have become more useful for marketers and, as such, have become another source of investment. They help small businesses and those operating only some day hours to answer queries and engage with customers who might need assistance outside of working hours.

?

4.?Low code conversational AI platforms

?

?With an urgency to deliver delightful customer experiences across platforms, brands are more inclined toward solutions that can work without much technical effort from their end. But today, most conversational AI platforms offer simple drag-and-drop experiences with pre-designed modules that can assure implementation without the challenges of building a bot from scratch.

?

?There may be some murmurs of discontent regarding the fact that AI is dominating yet another aspect of our daily lives. However, at the end of the day, chatbots are perceived as a useful technology by consumers and businesses alike.

?Keep up in the market by staying up with the chatbot industry trends for 2023.?Contact with us to learn how you can leverage AI-powered chatbots to stay ahead of the curve.