Unleashing the Power of Digital Transformation: The Johnson Controls International Story

Are you tired of outdated work order management systems holding you back? Are backlogs piling up and creating dissatisfaction among your clients and technicians? It's time for a change.

Johnson Controls International (JCI), a multinational conglomerate in the manufacturing of automotive parts and HVAC systems, faced these same challenges. With a paper-based system and limited staffing to manage maintenance and repair operations, JCI found themselves struggling with delays, poor prioritization, and communication gaps.

That's where Rainmaker came in, utilizing Salesforce Field Service Lightning to digitalize their work order management. With end-to-end digitalization, JCI was able to view, track, and prioritize work orders with ease. The Service Console allowed for intelligent job scheduling, while the Field Service mobile app gave technicians quick access to case details and real-time reporting.

The results were astonishing. The successful adoption of the new system depleted backlogs, increased technician productivity, and improved communication between management and technicians. Analytics and intelligent scheduling led to higher employee satisfaction, less over-scheduling, and fewer idle personnel waiting for orders or feedback.

It's time to unlock the power of digital transformation for your organization. Let's work together to bring you the same success JCI experienced. Request a free trial today and see the difference for yourself.

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