Unleashing the Power of ChatGPT, Hype Vs. reality

A study by #McKinsey estimates that by 2030, artificial intelligence (AI) could displace 15 percent of the global workforce, or 400 million workers. OpenAI is one of the fastest-growing technologies in history (e.g., Reuters, 2023)

According to #OpenAI ?ChatGTP reached over 100 million users and daily 13 million unique users.

#Microsoft Introducing Microsoft 365 #Copilot their goal is unlock a new wave of productivity growth,” said #SatyaNadella, Chairman and CEO

Many companies look for ways to utilized AI-powered tools to improve customer experience and cut costs. The AI potential is endless, wide and will change the business operations. One time effort like integrating ChatGTP in a customer service chat bot is great for improving customer satisfaction BUT what about employee productivity? Are you looking to automate daily tasks like sending reports, collecting data or even generate marketing materials?

What about integrating the AI into other business areas? Surely there is much potential in marketing, finance operations, employee support, sales, training etc.

Yes, some employees are using ChatGPT independently for research and other reasons. How many employees really uses MS Copilot to summarize long emails or get insights of an Excel spreadsheet? ?

In order to make the most out of this sophisticated technology companies must build the right environment to harness AI to achieve productivity and gain business Advantage.

It starts with management leadership setting the AI as part of their company goals and focus. ?

?

Key areas where ChatGPT can be used:

• Microsoft Copilot has the most potential to revolutionize the business operation as many companies uses #Microsoft365 license. The Copilot is integrate in MS 365 family products harnessing AI to improve employee productivity and automate daily tasks and have employees focusing on what really matters.
• Customer Support: Implement ChatGPT for handling customer queries and providing real-time support
• Knowledge Base Creation: Use ChatGPT to generate content for internal knowledge bases or customer-facing FAQs.
• Virtual Assistant for Employees: Employ ChatGPT as a virtual assistant for employees, helping with tasks such as scheduling, information retrieval, or providing reminders.
• Content Generation: Generate marketing copy, blog posts, or other written content using ChatGPT.

·?????? Language Translation: Use ChatGPT for language translation services to facilitate communication with clients, partners, or customers in different regions.

• Code Generation and Review: Incorporate ChatGPT to assist developers in generating code.
• Training and Onboarding: Develop interactive training modules and onboarding materials using ChatGPT.
• Market Research: Leverage ChatGPT to analyze market trends, gather information from various sources, and generate reports
• Meeting Assistance: Integrate ChatGPT into virtual meeting platforms to assist with agenda setting, note-taking, and summarizing discussions. It can also help participants find relevant information during meetings.
• And many more...

ChatGTP the right way:

1. Leadership: Appoint AI officer in full job to facilitate the AI gurney. The AIO (Artificial Intelligent Officer) will lead the AI effort in 2 main areas, internal i.e employee productivity and business operations. Externally, integrate AI to create a better service or product.
2. Define Objectives and Use Cases: Clearly outline the objectives of adopting ChatGPT. Common use cases include customer support, knowledge base management, content generation, and internal process automation.
3. Understand and Customize: Gain a deep understanding of how ChatGPT works and its capabilities. Customize the model based on your company's needs and industry-specific requirements. Fine-tune the model to align with your brand voice and optimize performance for specific tasks.
4. Data Privacy and Security: Ensure that the implementation complies with data privacy and security regulations.
5. Integration with Existing Systems: Integrate ChatGPT seamlessly into existing systems and workflows. This may involve connecting it to customer relationship management (CRM) systems, internal databases, or communication platforms.
6. User Training and Guidelines: Super Important! Provide training for employees who will be interacting with or managing ChatGPT. What is the point of having Copilot installed on every computer but no one is using it??? Develop clear guidelines for users to follow when working with ChatGPT to maintain consistency and quality in interactions. Make sure to set user support in place and provide used cased and training materials.
7. Continuous Monitoring and Improvement: If you don't measure you can't improve! Implement systems for continuous monitoring of ChatGPT's performance. Regularly review and update the model to improve its accuracy and relevance. Collect feedback from users and customers to identify areas for improvement and address any issues that may arise.
8. Legal and Ethical Considerations: Consider legal and ethical implications related to the use of ChatGPT. Be transparent with users about the involvement of AI in interactions and ensure compliance with relevant laws and regulations.
9. Scalability and Resource Planning: Plan for scalability to accommodate potential increases in usage. Assess resource requirements and ensure that infrastructure can handle the demand.
10. ?Documentation and Communication: Document the implementation process, guidelines, and any customizations made to the model. Communicate transparently with stakeholders, employees, and customers about the introduction of ChatGPT, addressing any concerns and highlighting the benefits.

?

?

?