Unleashing the Essence of Hospitality: A Journey Towards Excellence.

Join us for an immersive Hospitality Knowledge Transfer Master Class - Together Towards Quality Service #ttqsmodel as we embark on a captivating journey through time, from ancient to modern hospitality. Enriched with real-life experiences and unique storytelling, this workshop promises an unforgettable learning experience for all hospitality / Customer service professionals.

The primary objective of the TTQS Model Master Class:

Is to showcase the intrinsic values and practices of Middle Eastern and Arab culture-based hospitality. We will explore how these principles can seamlessly integrate with modern management and service styles, elevating the guest experience to new heights of excellence & creating great memorable experiences.

TTQS Model Master Class invites you to deep dive into the essence of Middle Eastern and Arab culture-based hospitality, unveiling its pivotal role in advancing contemporary skills and enhancing customer/guest service delivery. Together, let's pave the way for a transformative experience that resonates with both our employees and guests alike.

In a post-Covid era marked by a surge in hospitality growth across the Gulf states, the demand for skilled professionals has intensified. The TTQS Model Master Class is designed to equip industry professionals with the necessary skills and insights to thrive in a competitive landscape, without the need for full-time hours and months of study commitments.

Benefits for both organizations and delegates include:

• - Access to meticulously right-to-the-point researched hospitality knowledge curated from millions of available resources.
• - Immersive learning experiences through shared real-life anecdotes and experiences.
• - Cultivation of a culture of ownership and accountability.
• - Enhancement of self-confidence in interpersonal interactions with team members and guests.
• - Cultivation of a customer-centric workplace culture, resulting in increased productivity and loyalty.
• - Acquisition of strategies to consistently deliver superior service and elevate the hospitality experience.
• - Utilization as a motivational and induction tool for ongoing learning and development initiatives.

By the end of the session, delegates will:

• - Demonstrate a profound understanding of Middle Eastern hospitality culture.
• - Enhance performance abilities in key hospitality soft skills, including problem-solving, empathy, teamwork, and innovation.
• - Appreciate the importance of fostering a positive teamwork environment.
• - Master the art of achieving the guest/client "moment of truth" as a cohesive team member.
• - Possess the skills to effectively resolve queries and address complaints.
• - Understand the essential elements of effective business etiquette for creating unforgettable guest experiences.

Duration:

4 Days

5 hours each day with One Break

Workshop Delivery Format:

• - On-site delivery at the client's location.
• - Intimate workshop setting with a minimum of 10 and a maximum of 20 delegates for personalized attention.
• - Utilization of Visual, Auditory, and Kinetic (VAK) learning techniques to cater to diverse learning abilities.

Who should attend:

• Suitable for individuals working (From all seniority levels) or studying in the hospitality industry, particularly in Hotels, chain restaurants, events, and exhibitions.
• Supervisors & Customer Services Staff

Methodology:

• - Facilitator-led presentations, impactful lectures, real-life anecdotes, and storytelling.
• - Interactive activities such as group brainstorming, discussions, and quizzes to reinforce learning.
• - Facilitated by a dynamic and passionate trainer committed to delegate growth.

Join us on this transformative journey towards hospitality excellence.

Discover the essence of hospitality through the four Cs:

• Connect,
• Culture,
• Close to Home, and
• Compassion.

Experience the soul of hospitality firsthand—reserve your team's spot today!

Thank you.

#hospitalitydd #hospitalityindustry #training #masterclass #customerservice #qualityservice #hoteliers #traininganddevelopment #customerexperience #totalqualityservice #hospitality