United Parcel Service – Case Study

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Established in 1907, UPS has grown into a prominent company that operates in more than 220 countries and territories worldwide.

UPS provides a wide range of logistics solutions to meet the needs of businesses and individuals. Its services include domestic and international shipping, supply chain management, freight transportation, and e-commerce solutions.

Technological Advancements at UPS

• UPS Supply Chain Symphony Portal: They created a platform that collects, manages and integrates supply chain data from various UPS operational systems and visibility data marts.
• UPS Forwarding Hub: It helps to compare air and ocean quotes, book & track shipments and manage shipping details.
• UPS Flex Global View: A powerful visibility and reporting tool that lets you keep track of hundreds of shipments in real-time.
• Ware2Go: Digital platform to manage warehouse spaces and fulfilment services.

Logistics Market and Revenue

According to reports, In the year 2022, the size of the Indian logistics market was around 274 billion U.S. dollars. It was estimated that this market would grow to 563 billion dollars in 2030, at a compound annual growth rate of 9.4 per cent.

The global?logistics market size was accounted for USD 7.98?trillion?in 2022?and it is expected to be worth around?USD 18.23 trillion by 2030?with a noteworthy?CAGR of 10.7% from 2023 to 2030.

In 2023, UPS’s revenue was $91.0 billion, and its net income was about $6.7 billion. It has a global presence, serving all major economies and most emerging markets, and delivers packages to 11.1 million delivery customers in over 200 countries.

This case study highlights the Technological features of UPS, the Industries it provides services to, the geographic locations they are in, the business and revenue model of the company and the Marketing Strategies used by the company.

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