Unemployed way too long...

As many of you out there, I’ve been unemployed way too long and I am not sure where to go or what else to do. I am exhausted from rejection after rejection and not sure how much more strength I have to apply for any more jobs.

I need help getting my resume in front of the right company looking for me but does not yet know about me; I need someone to take a chance on me.

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My friends and work connections on this site are genuine; I’ve built many friendships while at work and all of them can verify what I can or what I cannot do.?

• My managers will say I am self motivated and when a task is not clear I get more information or clarify what needs to be done and then get it done.?
• My mentors will tell you I ask intuitive questions and learn from their leadership.?
• My project managers will tell you I ask questions to understand the purpose of an improvement.
• My developer colleagues will tell you I gather information and an understanding of what the improvement is intended to do, how it was executed, and then I test it thoroughly.
• My QA colleagues will tell you my testing methods are solid and my results are reliable.
• My product owners will tell you they are fully supported during development, during launch, and supported after successful launches.

I am a QA Analyst with over ten years in the QA field, I excel in observing software behavior from multiple angles to identify patterns often overlooked, facilitating efficient issue resolution by developers. I take pride in thoroughly understanding systems and anticipating end-user interactions to ensure rigorous testing that meets requirements and uncovers unforeseen issues. My expertise spans software testing principles, methodologies, and SDLC, complemented by skills in technical requirements analysis, test case development, and detailed defect tracking and reporting.

I am Proficient in Test Automation using Selenium, Cucumber, Gherkin, and Java, along with Postman for API testing, I have taken on diverse responsibilities beyond QA testing. These include contributing to code changes, conducting peer reviews, managing code merges across testing and release branches, and providing global team product training. Additionally, I oversee project, ticket, and release management processes to ensure efficient product deployment and continuous improvement.

Skills & Technologies:

• Quality Assurance: Web App Testing, Mobile Testing, API/Backend Testing, Regression Testing, UI/Compatibility Testing, User Acceptance Testing (UAT), Performance/Load/Stress Testing, SQA Methodologies
• Tools & Platforms: Airbrake, New Relic, Sentry, Postman, Selenium WebDriver/IDE, IntelliJ IDEA, Appium, Jira, Confluence, MS Office, G-Suite, Bitbucket, Jenkins, Kubernetes, AWS, MS SQL Server, Chrome DevTools, Git/GitHub, VS Code, Xcode, PHP Storm, StatusCake, BrowserStack
• Languages: Java, Ruby on Rails, SQL, JavaScript, JSON, XML, ReactJS, PHP

Experience:

Senior QA Analyst, Supply Chain Application

Priceline, LLC - Getaroom subsidiary

05/2022 - 08/2023

• Tested complex features for processing and reporting multi-million financial transactions with partner suppliers (Best Western, DerbySoft, Hilton).
• Automated testing scripts, enhancing department efficiency and maintaining Postman library.
• Documented test cases, provided peer reviews, and prepared production release instructions.
• Monitored deployments via Airbrake and New Relic.

QA Analyst

Norwex USA Inc.

2014 - 05/2022

• Tested and supported projects across 11 countries and 7 languages.
• Wrote automation scripts using Cucumber, Selenium, and Java, integrating automation into release cycles.
• Managed Jira tickets, supported clients with software updates, and provided post-implementation support.
• Trained international markets on new software and provided project status updates.
• Gathered country specific requirements for software launches in new countries.

Technical Support Team Lead

Telvista, Dallas TX

2010 - 2013

• Direct contact for the contract owner.
• Managed client relations, trained new agents, and mentored call center staff.
• Monitored calls for business risks and handled escalated issues.
• Prepared reports and presentations for the contract owner..

Education:

Collin County College, Collin County

2013 - 2015

• Web Development Certificate
• E-Business Development - iOS Mobile Development Certificate

Brookhaven College, Farmers Branch TX

2000 - 2001

• Studies in PC Hardware Repair, Windows Help Desk, Networking Basics, DOS

[email protected]

linkedin.com/in/kkriley2