Understanding has lead the Insurance sector to leverage AI and it is already integrated into end-to-end automated processes including underwriting policies, risk management, chatbots, developing promising leads, fraudulent claims detection, marketing, customer service, produce quotes, file claims.
UNDERSTANDING how to leverage AI :-
- Understanding is not held in artefacts
- Understanding is a human characteristic; it needs a person
- Someone to ‘own’ the customer end to end architecture – app’s, data, processes
- Who understands how it fits together to form a product
- Who understands where the benefits and disruptors or anti-disruptors are: business strategies, directions, issues, constraints, etc
- and the best way to get there..........
- They must be up to date and have a considerable knowledge : in their business, in industry generally and in the technology space
- They must have strategic thinking and understand how to change: when the technology needs to change (ie when to be pragmatic) and when it is important to align tech change with the business org change?(but be firm when necessary)
- Understanding is gained from synchronizing a collaborative “road train” approach
- The process of developing, documenting and supporting the Road train,?Agile/Lean?portfolio approach is the main way to gain understanding
