Understanding Hotel Check-In and Check-Out Times: My Perspective!

A Hotelier’s Perspective on Check-In and Check-Out Times in Malaysia

Hey there! As someone deeply involved in the hospitality industry, I wanted to share some insights on why our check-in and check-out times are set the way they are. Recently, there’s been quite a bit of chatter about this topic, so I thought it would be helpful to explain things from our side.

Why 12 PM Check-Out and 2 PM Check-In?

You might wonder why we ask guests to check out by 12 PM and only allow check-ins starting from 2 PM. Well, there’s a good reason for this!

1. Time for a Thorough Clean: We want to make sure every guest walks into a spotless room. The two-hour window between check-out and check-in is crucial for our housekeeping team to clean and sanitize each room thoroughly. This ensures that you get a fresh and clean space to relax in.
2. Smooth Operations: Running a hotel smoothly is like conducting an orchestra. Every department needs to work in harmony. The check-out and check-in times help us manage our operations efficiently, ensuring that everything runs like clockwork.
3. Enhancing Your Experience: Our goal is to provide you with the best possible experience. By adhering to these times, we can ensure that your room is ready and up to our high standards when you arrive.

Flexibility is Key

We understand that travel plans can be unpredictable. That’s why we try to be as flexible as possible. If you need an early check-in or a late check-out, just let us know! We’ll do our best to accommodate your request, sometimes for a small additional fee.

Addressing Concerns

I know there are some hotels that practice unusual timings, like check-ins as late as 4 PM. But trust me, as an experienced hotelier, this is really rare. Neither I nor my colleagues, general managers, or even hotel owners support such late check-in times. We believe in providing a seamless and convenient experience for our guests.

Recent Discussions

Lately, there’s been a lot of discussion about check-in and check-out times, especially on social media. The Ministry of Tourism, Arts and Culture (MOTAC) is even planning a special meeting to address these concerns. We’re keeping a close eye on these developments and are always open to feedback to improve our services.

In Conclusion

I hope this gives you a better understanding of why we have these check-in and check-out times. It’s all about ensuring you have a clean, comfortable, and enjoyable stay with us.