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UNDERSTANDING CUSTOMER JOURNEY

Jeremiah Mkude

Strategic Marketing Professional | Expert in Digital Marketing and Market Research | Business Consultant Transforming Visions into Success

发布日期: 2021年11月2日

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The customer journey refers to the experience that people have before deciding to purchase a product or service

There are three stages of customer journey: Awareness, Consideration and Conversion

Awareness: When the customer first learns about a business or product

Consideration: When the customer becomes interested in a business or product

Conversion: When the customer decides to buy a product or service

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UNDERSTANDING CUSTOMER JOURNEY

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Strategic Marketing Professional | Expert in Digital Marketing and Market Research | Business Consultant Transforming Visions into Success

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