Understanding churn with xelper
We think it's time to ask some hard hitting questions.?
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Like "Why do your customers REALLY leave?"?
or "What could you have done to keep them?"?
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The impact of churn in subscription businesses is super important.?
But so far, understanding why customers churn is really hard.
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xelper makes it easy.?
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We conduct AI-moderated interviews after cancellation.?
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Try it out – and start to understand your customers in ways you never have before!?
Try out our Churn Interviews
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How does it work??
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Step 1: You let us know your product you offering and we talk about how you can to implement xelper into your cancellation process. We can also help you figure out the right incentives to offer.?
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Step 2: You will receive a link to your churn interview that you can implement either right on the "cancel"-page or send out via email.
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Step 3: Churned customers are asked to answer a few questions and go through our xelper interview. Our specifically trained churn-chatbots collect qualitative data on why customers churn, giving you the insights needed to reduce future cancellations.
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Step 4: We will structure the data on your dashboard and make it easy for you to dig deep. If you have specific analysis needs – we make them happen!?
Get started using xelper!?
Send an email ([email protected])
What else??
Holy UX
We'll be "on the road" again, speaking at the Holy UX Meetup in Cologne on September 9th. We're also part of the Holy UX Academy syllabus with our xelper Assist for interview guides.
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Will AI kill the human test users?
One of our panel partners TestingTime hast just published a study on synthetic users vs. real users through their latest webinar. Really interesting to watch!
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Last but not least: Tell your friends and colleagues about us.?
There is nothing more valuable than a personal recommendation.?
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See you soon!? David & Paul