Under-promise & Over-deliver - easy to say but hard to do.
It was one of those days culminating in my central heating boiler packing up at about 6pm. Not really the best of days. So, do I call a local trader and run the gauntlet of 'ooh that'll cost you mate, not seen one of those before' or do I call British Gas and get pushed into a contract?
Well, I was extremely pleased I did the latter and following a ten minute call with British Gas I was promised a visit from an engineer between 8am and 1pm the next day. So, ready for a long wait I poured a coffee. At 8.05 my phone rang 'I'm round the corner and will be with you in 5 minutes'. An hour later a new fan assembly is fitted and the boiler has sprung back into life for a very reasonable price, and all by 9.25am! Take the contract if you want it (￡22 a month) or not, it's up to you and off Barry went to the next homeowner in crisis.
Fair play what a truly excellent service - I strive to offer similar levels of customer satisfaction to my customers. Credit where it is due!
Serving the residential property market and legal services sector for 25 years.
7 年I've had a service contract for the last 10 years and would have to say it's worth every penny! And like you say the service has always been spot on!