The Unbeatable Power of SMS for Instant Customer Interaction!

Ahoy, dear business owners!

Take a moment to think about your customer touchpoints.

Announcing a shipped package. Requesting customer feedback. And sometimes, making sure that John from Wisconsin is really John from Wisconsin.

All crucial, right?

You'd naturally think: "Email's got this!"

But wait - statistics might just surprise you.

Did you know that 85% of emails sent globally end up as spam?

In comparison, SMS enjoys a 98% open rate, and 90% get read within 3 minutes.

So, if your message is time-sensitive and relevant to your customer’s experience, doesn't SMS sound like a winning play?

Imagine Lara anticipating her package, but the delivery slot clashes with her work hours. Bummer, right? The courier would make a useless delivery attempt, and Lara would end up package-less for another day.

But by replying to the confirmation SMS with a simple “yes/no”, she can reschedule her package to arrive after work.

Now that's a win for Lara, a win for your brand, and a win for good old efficiency.

Check out:

?? The Best Free SMS Templates For Logistics Businesses

?? 10 Unique Ways to Use Bulk SMS for Logistics?

Ever gotten one of those email surveys several days after a hotel stay? You probably never filled it out--- unless, of course, you had a bad experience.

If you get an SMS survey after checking out or while in the cab to the airport, with no need for WiFi and the experience still fresh in your mind, you're more likely to fill it out.?

And the best part - your feedback is as fresh as the hotel croissants you just enjoyed!

Want to implement this for your own hotel or know someone who would? Check out these helpful resources:

???15 SMS Survey Templates For Gathering Valuable Customer Data

???7 Ideas to Enhance Your Hotel Guest Experience That You Can Implement Today

There’s a reason why so many businesses continue to use SMS.

No other platform gives you the flexibility and scalability to interact with customers immediately and on time.

That’s all we have for you. Hope you found this edition helpful!

Talk to you soon.

Ciao,

Vasudev Jagarlamudi