The ultimate guide to transforming your service desk with Workativ’s Generative AI
The big truth about service desks is that they are, in some way, incapable of managing the entire workflow needs.
Automation makes things easier, yet it encompasses a traditional approach.
Shift-left is ineffective in many scenarios, and SLAs rarely transition to XLAs. IT support is reactive rather than proactive.
The overall impact is a productivity decline, employee dissatisfaction, agent burnout, and attrition.
For IT leaders, Generative AI is a boon to transform the existing state of service desks.
The National Bureau of Economic Research (NBER) studied productivity gains using Generative AI. They claimed that the pre-trained generative transformer (GPT), the underlying deep learning technology of Generative AI, can help boost customer support worker productivity by 14%.
As per the study, if any role needs information to do a job, Generative AI can speed up their ability to find information quickly and gain success.
There is an ongoing surge for Generative AI to boost service desk processes.
Workativ, with its Generative AI-powered conversational AI chatbots, can help transform service desks toward ultimate digitalization.
The powerful features of Generative AI in Workativ’s conversational AI platform unlock huge opportunities to apply over mundane workflows and streamline them efficiently for the ultimate service desk management and growth.
What do you mean by service desk transformation?
Service desk transformation can refer to augmenting existing capabilities or current workflows for employee support queries with extended automation.