The Ultimate E-Commerce Delivery Playbook

E-commerce is well on its way to take over the world. Customers today want things delivered to them at the click of a button, fast.?

Your business could have the perfect product, an amazing website and app, consistent and professional branding, a well planned supply chain... but suffer if you don’t pick the right last mile delivery partner.?

Because once your product has left your hands, it's up to your delivery partner to maintain your brand’s positive image. Failed deliveries, damaged products, unprofessional behavior from drivers, can all severely damage your brand’s reputation.?

So you need to ensure you've got the best last mile delivery partner in the business. But how do you know when you've landed on The One? It's quite simple really. Below is a checklist of features that your delivery partner should have. If they tick all the boxes, safe to say they are a pretty good bet!?

1. Professional Drivers

According to a survey, nearly 57% of consumers said that if they experience unprofessionalism from a delivery person, they are less likely to purchase from that store again. Don’t lose customers by ignoring this key factor! Pick a delivery partner that has an army of well trained, professional and courteous drivers.?

2. Booking Portal?

In this digital age, there is no reason why you should settle for anything less than an intuitive system that helps you manage bulk bookings with ease, with features like live tracking, or API integrations for high volume.

3. Reach everywhere your customers are

Your delivery partner should be able to cover all the regions you need them to. In the case of UAE, make sure to check that they can reach all cities and every corner of the country.?

4. Customer Support

Having a dedicated team you can reach out to instantly for queries or urgent issues makes a whole lot of a difference in difficult situations. You deserve nothing less than full, unwavering support at all times.?

5. Cash on Delivery

A lot of customers prefer having a Cash on Delivery option. And to keep it hassle free for you. make sure your delivery partner is reliable, has an efficient COD system and a regular transfer schedule.?

6. Adaptive

Your business may have unique demands or requirements. Your last mile delivery partner should offer customized support, and be adaptable and flexible to your needs.

7. Cost-effective Pricing?

The quote you get from delivery partners can vary greatly depending on the features they offer. And while it's good to try and get the best price you can for what you need, simply selecting the lowest cost can often mean sacrificing brand reputation. And also spell a whole lot of hassle for you.?

A balance between decent pricing solutions and a high quality service is best!

Now that you know what to look for, it's time we tell you that Shyft has it all! Are you looking for the best last mile delivery partner in UAE? Get in touch with us today.?