UCaaS and Hybrid Work: The perfect match

The enterprise workplace is in the midst of a crucial period of transformation. For years, organisations all across the world have experimented with everything from open offices to huddle rooms in an attempt to find the best environment to maximise productivity, efficiency, and cost-savings in the business landscape. Yet it wasn’t until the pandemic that most businesses discovered what teams really wanted from the workplace. We discovered people could be just as, if not more productive at home, or outside of the office. However, we also learned that not every role was conducive to constant remote work.

Hybrid work is widely regarded the “new normal” for the modern workforce. The perfect blend of in-office interactions and remote productivity, hybrid work paves the way to new opportunities for businesses from all backgrounds. Team members can leverage the benefits of the traditional office environment for certain tasks and work remotely for others.

The distributed model of work is here to stay. Omdia found in its Future of Work 2022: Hybrid Work Insights survey that over the next two years, 48% of the total workforce will work in a mobile or hybrid fashion. However, for hybrid work to deliver on its promise, distributed workers need seamless collaboration applications and voice connectivity to reduce digital friction and improve productivity – and moving to the cloud is the best way to ensure exceptional employee experience.

Omdia found in its Future of Work 2022: Hybrid Work Insights survey that over the next two years, 48% of the total workforce will work in a mobile or hybrid fashion.

However, migrating efficiently from legacy systems to a single cloud-based platform is not easy. Standardising user experience, enhancing interoperability, consolidating platforms/vendors, simplifying regional complexities while adhering to compliance and security requirements all require careful handling.

“A distributed workforce needs collaboration applications and voice connectivity that enables teams to work together seamlessly with reduced digital friction, which leads to increased productivity as well as the ability to provide a better experience to customers.” - Nick Parmar Vice President, Customer Experience, Tata Communications

A solution that has helped several companies tackle these complexities is?Unified Communications-as-a-Service (UCaaS). An enterprise communication approach that relies on?the cloud?and offers accessible communication to businesses of all sizes, UCaaS can incorporate?voice calls,?instant messaging,?video conferencing,?file sharing, team management and collaboration.?

The transformative power of UCaaS for remote teams

Voice & Telephony: UCaaS systems come with high-quality voice services and features such as intelligent call routing, high-quality audio, call recording, and more. As a result, it allows for higher productivity, especially in customer-facing teams.?

Instant messaging: From real-time conversations to asynchronous chats, messaging has made collaboration between teams much more effortless and convenient. It ensures that customers can choose an omnichannel way of interacting with your company.?

Video conferencing: UCaaS offers video conferencing solutions or meetings more personable and ensure more facetime between remote teams; this makes it easier to collaborate with teammates no matter where they work.?

Tracking and availability: How do you know who is available for a quick chat and who isn't? Using the correct statuses on your IM channels, such as (Available, Busy, Offline, Out for lunch etc.) can help your teammates reach out when it's convenient for you.?

Mobility: Since remote workers are on the move, they'll need the ability to log in and work from everywhere. A UCaaS solution can ensure that your teams can work from their tablets and mobile phones as the need arises. In addition, since all tools and access is on the cloud, they don't have to download heavy software on their devices either.?

The best part about?UCaaS?is that with a service provider completely managing it, and enterprises don't have to worry about infrastructure while getting started. As a result, it is an excellent option for?bootstrapped?companies that don't want to acquire expensive communications architecture.?

In this edition of the ConnectedED we looked at how UCaaS can help bring out the best in hybrid work. However the key to unlocking hybrid work success with UCaaS is having the right platform for your enterprise. To explore more on optimising your hybrid workplace with UCaaS, visit our website .

Stay tuned as we delve deeper into what it takes to get the most out of your hybrid workplace with UCaaS and look at the stories of those who have tasted hybrid work success with UCaaS.