Two Upcoming Events with Dr. Natalie Petouhoff and Lynn Hunsaker on the ECXO.org

The?European Customer Experience Organization (ECXO)?is thrilled to announce our upcoming session on the Economics of Empathy: Why Customer, Employee, and AI Centricity Pays, featuring the esteemed?Dr. Natalie Petouhoff, a Global AI + Empathy Adviser. Leading this session is our remarkable facilitator,?Emma Sutton, from?Oracle, a member of the ECXO leadership team.

For Dr. Natalie Subscribe here: https://www.dhirubhai.net/events/7175933144464826369/comments/

What you and your companies will learn:

-How we have programmed our customer service agents and bots to respond in ways that increase friction, reduce satisfaction and loyalty

-The current ways of doing business have a large blind spot preventing customer service to ever turn not be thought of as a cost-center

-How empathy-as-a-business strategy reduces costs and increases revenue

-Provide an understanding of the basic building blocks in the Economics of Empathy?

-See case studies on the business results obtained from using empathy as a business strategy.

-How AI - Predictive AI, Conversational AI, and Generative AI can provide more customer-centric experiences and drive even better ROI

-Steps to becoming an empathy-based leader

Become a member of our unique open-access CX Professional Business Network: https://lnkd.in/dSf_XU7

Follow Us on LinkedIn: Stay updated with our latest updates and insights by following us on LinkedIn: https://lnkd.in/eAAQApHd?

About Our Facilitator,?Emma Sutton

Emma, a seasoned executive at Oracle, brings over 25 years of leadership experience in retail and financial services to her role. Passionate about customer-centricity, Emma helps organizations worldwide implement transformative strategies for better customer service.

Join the CX Professional Business Network: https://lnkd.in/dSf_XU7?

The European Customer Experience Organization (ECXO) is launching a series of short practical sessions, each up to 20 minutes, to clarify how to achieve CX ROI and growth effectively. The first part will delve into: Mastering the Maze of CX Metrics & Money with Lynn Hunsaker the CCO of ClearAction Continuum, facilitated by Ricardo Saltz Gulko o. Join us on April 17th, 2024, at 4 PM CET | 3 PM GMT | 7 AM PST.

Post your questions now! It’s a short session. See you there.

https://lnkd.in/dRU-_RxK

Become a member of the open-access CX Professional Network: https://ecxo.org/

You'll obtain practical answers on the following topics: How to connect CX metrics to financial outcomes? Feeling overwhelmed by calculations? CX metrics follow a sequence. Understanding this sequence makes it easy to demonstrate the CX-money connection—and most importantly, drive higher CX ROI. In this 20-minute live session, you'll discover:

???The CX metrics domino-effect

???Which CX metrics to focus on

???How to prove CX ROI

Post your questions now! It’s a short session. See you there.

This session is facilitated by Ricardo Saltz Gulko, the Managing Director of Eglobalis, a global advisor in CX, Design, and Real Innovation, and the co-founder of European Customer Experience Organization (ECXO).

Find the ECXO series of Third-Party Trainings to better understand this topic: https://lnkd.in/dTyTENuC and Become a member now in the Open Access CX Professional Business Network and let's learn together: Join Now. https://ecxo.org/ or follow us on Linkedin: https://lnkd.in/eAAQApHd

Next upcoming event in April, Digital conversations with Paolo Fabrizio

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@emma su