Two Specific Tactics to Ensure Customer Care and Inside Sales Make a Difference.

Your telephone presentation should be about more then the basics of closing, trial closing and handling objections.?In fact, everything in a telephone sales presentation is wrapped around two totally different dynamic and overriding skills sets that override even the importance of closing deals.?These skill sets move the call forward, to the point when closing deals can take place.?They consist of the magic of Listening and Hearing.

When representatives listen to their customer, they immediately distance themselves from all the terrible reps’ who don’t embrace those same skill-sets.?That is why customers and leads so willingly desire reps’ that have the skills to listen to them carefully and recognize their needs.? It does not happen enough—and when it does happen, conversion rates lift substantially. Learn the skills of listening and hearing!?It will provide differentiation from your peers and comfort to your callers. It is the ticket to hitting a home-run on the telephone.

Listening is the act of being available.?Providing the caller with a verbal nod and an action sound that alerts the caller to how approachable the rep is.?Listening is the give-and-take, and the verbal respect and punctuation, that complements the caller. It let's the caller know we are listening and understanding and paying attention.

Hearing is the act of understanding what the lead and customer is really saying. Hearing is comprehension—the meaning behind the meaning, and the next steps, a roadmap, to getting the caller to the right place.?To understand what the customer or lead wants is the step to deliver what the customer or lead wants.?It is all about hearing them, recognizing what compels them, and then preparing rationale to help solve the challenges.

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No more chaos and confusion in your contact center!?It is time to make your customer service or inside sales center amazing.?Call Center Today is a training and consulting group. We bring an innovative and fresh approach to the management of your people, the communication with your customers and prospects, and the technology that bring it all together.?We can help you build an amazing contact center! Contact us:?888-835-5326. [email protected]