The Two Patient Journeys: Raymond Rupert MD MBA Healtheon.ca

Most doctors, nurses, and health admins think only of the care journey.

That journey is critical and is, of course, very important to focus on from the outset.

However, there is another less understood journey that patients engage in. The administrative journey.

The administrative journey includes all the admin touch points needed to explore and implement the care journey fully.

Imagine a scenario in which a patient repeatedly calls a primary care clinic or booking desk for imaging and receives no response. There is no voicemail and no email.

The resulting frustration and unhappiness clearly indicate the need for a smoother, more engineered administrative journey.?

There is a trend to start to analyze the administrative journey and how to improve the patient experience.

Healtheon.ca has developed a SAAS platform for primary care clinics that dramatically improves the patient experience and improves the administrative journey.

At Healtheon.ca , our mission is clear: strive to empower patients to access the care they need.

We achieve this by providing a seamless and intelligent set of tools for patients and primary care doctors, enhancing the patient experience and improving the administrative journey.

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