Twelve Things that I learned from attending Salesforce World Tour London 2017

Now Salesforce put on a spectacular show taking over half the Excel, with estimates of 10,000 in attendance.  So what did I like:

1. Salesforce talked about sales and selling, they talked a lot about it. OK, it was often a bit glib and simplified. But thank you for putting sales back on your agenda
2. The main keynote was delivered by a Brit, CMO Simon Mulcahy , not an American. Good to have a Brit hold the stage for ninety minutes
3. “86% of customers say they will pay more for better service”..best avoid the other 14%
4. Salesforce are #1 in Gartner’s Magic Quadrant
5. “Your competitor is anybody who is speaking to your customer and offering them an amazing customer experience”
6. 66 of FTSE 100 use Salesforce
7. 90% of all mobile time is spent in apps
8. Forecasting is not just an aggregation of opportunities.
9. You can give 10,00 people a quality burger for lunch
10. The audience will wear headphones to sit through presentations.
11. Eighty plus partners crammed their Exhibition Breakout...and they worked hard a8d were busy.
12. Thanks to the team at SuMo Motivate for saving the power in my phone.

What I was unsure about….

1. Salesforce World Tour is a long day, a very long day.  Maybe just half a day might be better.
2. Can Salesforce both offer the same solution for corporates and entrepreneurs?
3. Is Einstein as good as they make out, do you decide which leads to call, because your computer tells you to?