The Walkthrough That Changed Everything

Marcus had seen it all—he’d toured hundreds of properties as a regional property manager overseeing multiple B+ multi-family and commercial buildings.

That morning, he was inspecting a Class A apartment complex, a potential new contract for cleaning services. The property had it all—modern amenities, high occupancy, and a prime location.

The leasing manager led him through the grand entrance, beaming with pride.

And then Marcus looked down.

The carpets were worn, darkened by years of traffic. The tile floors had scuff marks, and the grout was a shade darker than it should be. In the hallways, faded stains hinted at countless spills, barely concealed by a quick vacuum.

Marcus didn’t say a word. But in his mind, a red flag had been raised.