TSIA's TSW 2017 Takeaways
Ellie Wu, CCXP
Customer Experience & Growth Expert @ Insight Partners | Helping Companies Achieve Predictable Outcomes and Boost Revenue through Customer Success
The Technology Services Industry Association (TSIA) is a research, and advisory firm focused on helping tech companies drive profitable growth through strategically leveraging services. Many of the themes from their TSW conference in San Diego this May 2017 focused on the convergence of Customer Success and Services and expanding on how organizations need to tackle LAER (Land, Adopt, Expand, Renew).
Based on their findings, the TSIA Cloud 40 (leading cloud computing public companies), even with a 70% margin, were still unprofitable due to... for the full infographic and the rest of the article, read the original post here.