Truth about seller document rejections exposed

Ever felt like Amazon Seller Support is just spinning you in circles? Well, you might not just be imagining it.

Jon Elder posted a screenshot of a now-deleted post from a seller forum that may have just revealed why so many legitimate sellers struggle with account verification and document approvals. ??

And trust us—it’s frustrating.

?? Everything went down

In the post, a former employee from a “big online marketplace” (hint: most probably Amazon) admitted to marking every single seller document as fake for months. Why? Because of a broken system!

• The employee worked in Anti-Money Laundering (AML) as a verifier of seller documents.
• One day, they approved a document that turned out to be fake. However, the system didn’t flag it as fake at the time.
• They were reprimanded for the mistake even though the fraud detection rule wasn’t in place when they approved it.
• Out of frustration, they realized a loophole:Approving a fake document = punishmentRejecting a real document = no consequences
• So, for the next 9 months, they marked every single document as fake, forcing sellers into unnecessary delays.
• Since rejected documents are reviewed later by someone else, they were never caught. In fact, they were praised for their “accuracy.” ??
• The result? Sellers lost millions of dollars due to unnecessary account freezes!

?? Amazon NEEDS to fix this

Sellers rely on a fair process. When internal loopholes lead to unnecessary account freezes, it’s more than just an inconvenience—it’s lost revenue, missed opportunities, and business disruption

If Amazon wants to maintain seller trust, it needs better oversight of document verification. Until then, you need to be your best advocate.