Trust and Safety Services Review 2024 #December23

Explore our newest newsletter, featuring insights from Conectys' recent publications. This edition delves into the Trust and Safety Services Review 2024, providing a valuable guide for social media services and digital businesses. It also explains why Online Customer Experience is important for companies and brands. Additionally, it presents the latest Avasant Market Assessment RadarView on Trust and Safety Business Processes Transformation 2023-2024. Lastly, as the holiday season approaches, it suggests what makes Santa Claus a CX pro.

Trust and Safety Services Review 2024: A Guide for Global Digital Leaders

Developing a vital Trust and Safety framework is challenging in today's digital age. It is due to the growing complexity of virtual harassment, cyber threats, and online violations potentially causing users more frequent and severe harm, negatively affecting the security and reputation of digital platforms and social media services. This demonstrates that T&S should be of even greater concern to all virtual entities committed to conducting business securely, ethically and legally. Modern techniques, cutting-edge technologies, and non-traditional safety measures must all be incorporated into an effective Trust and Safety program; the more sophisticated, the better. How might these difficulties be effectively and successfully addressed? Explore Conectys’ insights into building and maintaining an effective, customised Trust and Safety framework in 2024.

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Why is Online Customer Experience Important for Companies and Brands?

While an increasing number of consumers are present virtually, expanding CX processes online is a pivotal initiative for most businesses and a key to fostering loyalty to a larger extent. This is why digital customer experience (DCX) has become a critical competitive advantage for companies to build lasting, meaningful relationships with their audience alongside still-appreciated and valued human-agent assistance. The question arises: How can one manage, measure, and develop it efficiently with relevant skills and tools? Explore Conectys’ guide for effective digital customer experience.

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Conectys named the Avasant RadarView Trust & Safety Disruptor

Avasant, a global advisory firm specialising in innovative management consulting solutions, issued its latest Market Assessment RadarView on Trust and Safety Business Processes Transformation 2023-2024. The report is a valuable resource for organisations seeking strategic partners for digital transformation. On the flip side, it is an invaluable resource for the vendors under assessment, providing profound insights into the market landscape and guiding them toward becoming future leaders in Trust and Safety. Notably, Avasant has featured Conectys in the document, recognising the company as a Disruptor and highlighting its significant impact on advancing global practices in the Trust and Safety sector. Get more insights into the Avasant report.

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Learn from Santa's Legendary Strategy for Elevating Customer Experiences

The holiday season approaches at full speed, and Santa Claus Day has already been celebrated in many countries worldwide and will soon be observed in others. Inspired by the enchanting holiday atmosphere, we aim to answer the question: What makes Santa Claus a CX pro? Here are a few elements of his legendary strategy, which may inspire all companies looking to improve their customer experiences:

? Meticulous Personalisation: Just as Santa tailors gifts to each child's wishes, doing the same for your customers is key. It entails leveraging data to understand buyers and craft experiences as magical as the North Pole during the winter season.

?? Efficient Delivery: Santa Claus's ability to deliver presents to millions of homes in a single night underscores outstanding efficiency. Companies can draw inspiration from Santa's punctuality, emphasising the need for streamlined processes and timely service delivery to foster satisfaction and loyalty.

?? Tech Boost: Santa's sleigh is a marvel of technology! Similarly, businesses can use the latest tech trends for seamless customer journeys. One can ensure a swift ride anytime, from AI solutions to data-driven strategies!

?? Trusty Tradition: What makes Santa impressive is trust-building year after year. Such consistency is vital for forward-thinking organisations. When delivering what is promised, consumers are eager to engage and stay with a brand longer.

?? Happy Team, Great Service: Like Santa's joyous elves and reindeer, businesses can create a positive culture and adequately care for talents. A happy and motivated team increases the likelihood of outstanding customer service.

??? Problem-solving: Santa and his elves are renowned troubleshooters. Quick and effective resolutions to incoming issues make them loyal fans all year round. It is a source of inspiration for companies, and continual excellence in customer service is the solution.

May your holiday season be merry, bright, and filled with exceptional experiences! Happy Santa Claus Day! ??????

Connect directly with Conectys experts?or visit?our website?to explore more Trust & Safety and CX thought leadership materials.